As a telecommunications provider, you ask yourself what challenges your customers are most concerned about and how you can solve them quickly and in a targeted manner. A large number of service requests arise from your customers' impression that their Internet...

Technical devices are spreading around the world and there is no end in sight.  Especially the IoT (Internet of Things) and Smart Home markets are growing rapidly. This leads to countless service cases in all kinds of situations and sectors.  Nowadays, developing and...

With the MyProvider app, our Conntac self-service solution is now also available for Internet providers with up to 25,000 end customers.    As one of the leading providers of technical self-service in the German-speaking telecommunications market, we are bundling...

2021 - What a year!  The year is drawing to a close and we, like you presumably, are in the year-end sprint. As the pre-Christmas period ushers in the reflective season and invites us to look back once again, it was important for us to take this time to look back on...

By now, every child knows the AHA rule. The Corona pandemic has been with us for more than a year now. It's a crisis that presents us all with immense challenges. In the last few months, home office has become the new standard, shopping is done online, and game nights...

We live in a fast-paced age with an abundance of information and opportunities, but a clear lack of available time. That's why we want to use it as efficiently as possible and certainly don't want to spend hours waiting in line for the customer service on our weekend...

“Even a heavy door only needs a small key” (Charles Dickens) – because often there is a simple solution even for seemingly significant issues. Especially in the digitalized age, customers often encounter technical problems of all kinds that could usually be solved quickly by themselves with the right instructions. However, these problems are usually difficult to describe via the service hotline and can only be solved with great effort. This is where self-service solutions can help.

Companies are challenged like never before to meet today’s demands for a holistic, digital customer experience and to offer customers a wide range of contact options.