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Online Talk: The Success Story of the M-net hilft App
On Thursday, March 18, 2021, we hosted a joint Online Talk together with one of our longest partners: the M-net Telekommunikations GmbH. Together we presented our joint success story of the M-net hilft app. In a new format of presentation, live demo and...
What is self-service and what are the use cases?
“Even a heavy door only needs a small key” (Charles Dickens) – because often there is a simple solution even for seemingly significant issues. Especially in the digitalized age, customers often encounter technical problems of all kinds that could usually be solved quickly by themselves with the right instructions. However, these problems are usually difficult to describe via the service hotline and can only be solved with great effort. This is where self-service solutions can help.
Use contact channels in technical customer support more effectively
Companies are challenged like never before to meet today’s demands for a holistic, digital customer experience and to offer customers a wide range of contact options.
2020 – The year in review
A turbulent and challenging year is coming to an end. Even though each of us was confronted with some changes and new circumstances due to the Corona pandemic, we at Conntac look back on an overall successful, positive and above all healthy year. Whether it is new...
ServiceOcean compliments Conntac’s self-service offering
Troubleshooting expertise in customer service reinvented The company philosophies of both ServiceOcean and Conntac center around the continuous improvement of customer service. It is therefore not surprising that both entered into a strategic partnership with...
Hackerkiste 2020
Since 2017 the event Hackerkiste has been held every September. However, due to the pandemic, which has already had a great impact on our everyday life this year and will continue to do so, the organisers had to come up with a format adapted to this. It soon became clear that the Hackerkiste would not take place as usual this year. So the fourth edition of this event took place completely virtually for the first time. In this article we would like to share with you our experiences with the virtual Hackerkiste 2020.
Now available: The Conntac Newsletter!
Something has changed again on our website: Now there is a registration form for our brand new Conntac newsletter!
We give you four reasons why you should subscribe to the Conntac newsletter right away:
More office space
As we got back in the office after a long time of working from home, we were not only glad about working in our usual environment again but also about our new office space.
2019 – The year in review
Now that 2019 is coming to an end, we would like to look back on 12 eventful, successful and enjoyable months…
How does contemporary customer service look like?
To support one’s customers in the best way possible and help them with any problems they might have, has always been a cornerstone of successful entrepreneurship…
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BREKO Product Innovation Talk
14.01.2021, 10:30 am - 11:30 am
On January 14, 2021, the German Broadband Association (BREKO) invites its members to the Product Innovation Talk. As part of this digital event we will present our Success Story with the “Mein htp App”. We are looking forward to sharing experiences and... read more
Online Talk: Success Story of the M-net hilft App
18.03.2021 10:00 - 11:00 am
On Thursday, the 18th of March 2021 we invite you to an Online Talk to present the success story of the M-net hilft App. The talk is a composition of presentation, live demo and interview during which we will give exclusive insights into the collaboration, as well as... read more
