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How to use the corona pandemic as an accelerator for digitizing your service landscape.
By now, every child knows the AHA rule. The Corona pandemic has been with us for more than a year now. It's a crisis that presents us all with immense challenges. In the last few months, home office has become the new standard, shopping is done online, and game nights...
How self-service is revolutionizing technical customer service
We live in a fast-paced age with an abundance of information and opportunities, but a clear lack of available time. That's why we want to use it as efficiently as possible and certainly don't want to spend hours waiting in line for the customer service on our weekend...
Online Talk: The Success Story of the M-net hilft App
On Thursday, March 18, 2021, we hosted a joint Online Talk together with one of our longest partners: the M-net Telekommunikations GmbH. Together we presented our joint success story of the M-net hilft app. In a new format of presentation, live demo and...
What is self-service and what are the use cases?
“Even a heavy door only needs a small key” (Charles Dickens) – because often there is a simple solution even for seemingly significant issues. Especially in the digitalized age, customers often encounter technical problems of all kinds that could usually be solved quickly by themselves with the right instructions. However, these problems are usually difficult to describe via the service hotline and can only be solved with great effort. This is where self-service solutions can help.
Use contact channels in technical customer support more effectively
Companies are challenged like never before to meet today’s demands for a holistic, digital customer experience and to offer customers a wide range of contact options.
2020 – The year in review
A turbulent and challenging year is coming to an end. Even though each of us was confronted with some changes and new circumstances due to the Corona pandemic, we at Conntac look back on an overall successful, positive and above all healthy year. Whether it is new...
ServiceOcean compliments Conntac’s self-service offering
Troubleshooting expertise in customer service reinvented The company philosophies of both ServiceOcean and Conntac center around the continuous improvement of customer service. It is therefore not surprising that both entered into a strategic partnership with...
Hackerkiste 2020
Since 2017 the event Hackerkiste has been held every September. However, due to the pandemic, which has already had a great impact on our everyday life this year and will continue to do so, the organisers had to come up with a format adapted to this. It soon became clear that the Hackerkiste would not take place as usual this year. So the fourth edition of this event took place completely virtually for the first time. In this article we would like to share with you our experiences with the virtual Hackerkiste 2020.
Now available: The Conntac Newsletter!
Something has changed again on our website: Now there is a registration form for our brand new Conntac newsletter!
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More office space
As we got back in the office after a long time of working from home, we were not only glad about working in our usual environment again but also about our new office space.
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Automated Customer Service – Opportunities and Risks
The possibilities to use new technologies in customer service are manifold and the potential behind them is unlimited.
