Blog posts
From news about self-service solutions, innovations and new ways of thinking in customer service, to current topics and insights at Conntac: In our blog you will find everything that is important and up-to-date!
New
Virtual assistants, AI, target groups - the customer service landscape is...
What is customer satisfaction? Customer satisfaction refers to the extent to...
Customer satisfaction is at the heart of a successful business. For...
Chatbots have become increasingly popular in recent years and offer an...
One of the most valuable assets for companies is the personal...
On the occasion of the Federal Network Agency's Telecommunications 2023 annual...
Excellent customer service is crucial for the success of any company....
In a world characterised by constant change, the telco industry has...
There are numerous approaches and methods for optimising customer service. In...
The introduction of automated processes has proven to be a decisive...
In today's digital world, customer service is increasingly becoming a decisive...
Nowadays, a reliable Internet connection has become an indispensable part of...
Help customers to help themselves - what do we mean by...
According to Zendesk's Customer Experience Trends Report 2023, more than half...
In today's fast-paced world, customer satisfaction is a critical factor in...
The introduction of 6G marks a significant step in the evolution...
The demand for fibre optic connections is gaining momentum in Germany....
In the landscape of the UK telecom industry, one advance stands...
Customers are placing more and more value on first-class service quality...
In a world that is increasingly characterised by digital networking, reliable...
Digitalisation has us firmly in its grip, and the Covid-19 pandemic...
Efficient customer support is crucial to the success of a company....
Why young people switch service providers due to a lack of...
In the world of customer service, conflicts and complaints are inevitable....
Good service experiences have long since become standard for customers. Companies...
The year 2024 is just around the corner and the evolution...
In an increasingly networked and digitalised world, in which consumers' lifestyles...
Digitalisation has revolutionised the way in which companies interact with their...
In today's business world, customer experience (CX) is more than just...
The relationship between companies and customers is a complex dynamic based...
The job of customer service is undoubtedly a real challenge. Balancing...
Employees in technical customer support, agents for short, solve problems by...
In the world of Internet Service Providers, it may seem paradoxical...
In spring 2023, the Federal Government presented the Gigabit Strategy for...
In an ever-changing business world where technology plays a key role,...
A full 90 % of respondents to a representative study by...
The future of interactive customer service Imagine calling customer service...
The unstoppable mobile-first trend is keeping customer service very busy these...
When it comes to customer experience, an unstoppable trend is developing...
A survey* of 2,000 UK adults (May 2023) by Opinium found...
In today's digital world, a stable and well-functioning home network is...
Who are the customers of tomorrow and why are they important?...
Do you know this feeling of pride and the associated feeling...
Customers Like to Contact You In today's digital era, communication behaviour...
The AHT (Average Handling Time) in technical customer service has a...
In this blog post, we'll take a close look at the...
The metaverse as a new reality Imagine being able to immerse...
In today's fast-paced world, where customer satisfaction and seamless service are...
It cannot be stressed often enough how important it is to...
In today's fast-paced world of telecommunications, customers are facing increasingly high...
With the Conntac Self-Service App, Internet service providers can not only...
Google search results for the keyword GenZ return numerous articles regarding...
The growth of AltNets in the UK The UK telecoms industry...
How does the technology work and what are the advantages? It...
Mondays are an unpopular day for many people. The weekend is...
It's Monday morning and Marie is already sitting in the call...
In today's fast-paced world, customers expect convenience and flexibility when it...
The choice of gigabit services for consumers in the UK will...
"I had my phone on silent", "Feel free to send me...
As a telecommunications provider, you ask yourself what challenges your customers...
Technical devices are widespread all over the world and it is...
Started with the vision that all people can independently master complex...
With the MyProvider app, our Conntac self-service solution is now also...
By now (almost) everyone knows the AHA rule. Because the Corona...
We live in a fast-paced age with an abundance of information...
On Thursday, 18 March 2021, we hosted a joint Online Talk...
Especially in the digitalised age, customers often encounter technical problems of...
To meet today's demands for a holistic, digital customer experience and...
Providing customers with the best possible support and helping them with...
A turbulent and challenging year is coming to an end. Even...
The Hackerkiste has been taking place every September since 2017. But...
Something has changed again on our website: There is now a...
After coming back to the office after a long home office...
At Conntac, we provide support for Internet access problems so that...
Conntac's founding story started in a small office on the campus...