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What is self-service and what are the use cases?

What is self-service and what are the use cases?

“Even a heavy door only needs a small key” (Charles Dickens) – because often there is a simple solution even for seemingly significant issues. Especially in the digitalized age, customers often encounter technical problems of all kinds that could usually be solved quickly by themselves with the right instructions. However, these problems are usually difficult to describe via the service hotline and can only be solved with great effort. This is where self-service solutions can help.

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2020 – The year in review

2020 – The year in review

A turbulent and challenging year is coming to an end. Even though each of us was confronted with some changes and new circumstances due to the Corona pandemic, we at Conntac look back on an overall successful, positive and above all healthy year. Whether it is new...

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Hackerkiste 2020

Hackerkiste 2020

Since 2017 the event Hackerkiste has been held every September. However, due to the pandemic, which has already had a great impact on our everyday life this year and will continue to do so, the organisers had to come up with a format adapted to this. It soon became clear that the Hackerkiste would not take place as usual this year. So the fourth edition of this event took place completely virtually for the first time. In this article we would like to share with you our experiences with the virtual Hackerkiste 2020.

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More office space

More office space

As we got back in the office after a long time of working from home, we were not only glad about working in our usual environment again but also about our new office space.

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BREKO Product Innovation Talk

14.01.2021, 10:30 am - 11:30 am

On January 14, 2021, the German Broadband Association (BREKO) invites its members to the Product Innovation Talk. As part of this digital event we will present our Success Story with the “Mein htp App”. We are looking forward to sharing experiences and... read more

Online Talk: Success Story of the M-net hilft App

18.03.2021 10:00 - 11:00 am

On Thursday, the 18th of March 2021 we invite you to an Online Talk to present the success story of the M-net hilft App. The talk is a composition of presentation, live demo and interview during which we will give exclusive insights into the collaboration, as well as... read more