Blog posts

From news about self-service solutions, innovations and new ways of thinking in customer service, to current topics and insights at Conntac: In our blog you will find everything that is important and up-to-date!

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05.07.2024

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Customer satisfaction is at the heart of a successful business. For...

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28.06.2024

Chatbots have become increasingly popular in recent years and offer an...

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19.06.2024

One of the most valuable assets for companies is the personal...

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12.06.2024

On the occasion of the Federal Network Agency's Telecommunications 2023 annual...

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29.05.2024

Excellent customer service is crucial for the success of any company....

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23.05.2024

In a world characterised by constant change, the telco industry has...

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17.05.2024

There are numerous approaches and methods for optimising customer service. In...

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30.04.2024

The introduction of automated processes has proven to be a decisive...

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18.04.2024

In today's digital world, customer service is increasingly becoming a decisive...

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12.04.2024

Nowadays, a reliable Internet connection has become an indispensable part of...

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05.04.2024

Help customers to help themselves - what do we mean by...

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28.03.2024

According to Zendesk's Customer Experience Trends Report 2023, more than half...

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08.03.2024

In today's fast-paced world, customer satisfaction is a critical factor in...

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28.02.2024

The introduction of 6G marks a significant step in the evolution...

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23.02.2024

The demand for fibre optic connections is gaining momentum in Germany....

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12.02.2024

In the landscape of the UK telecom industry, one advance stands...

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08.02.2024

Customers are placing more and more value on first-class service quality...

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02.02.2024

In a world that is increasingly characterised by digital networking, reliable...

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25.01.2024

Digitalisation has us firmly in its grip, and the Covid-19 pandemic...

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18.01.2024

Efficient customer support is crucial to the success of a company....

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11.01.2024

Why young people switch service providers due to a lack of...

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04.01.2024

In the world of customer service, conflicts and complaints are inevitable....

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28.12.2023

Good service experiences have long since become standard for customers. Companies...

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20.12.2023

The year 2024 is just around the corner and the evolution...

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14.12.2023

And there it is again: the time for the annual review....

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07.12.2023

In an increasingly networked and digitalised world, in which consumers' lifestyles...

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30.11.2023

Digitalisation has revolutionised the way in which companies interact with their...

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24.11.2023

In today's business world, customer experience (CX) is more than just...

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16.11.2023

The relationship between companies and customers is a complex dynamic based...

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06.11.2023

The job of customer service is undoubtedly a real challenge. Balancing...

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02.11.2023

Employees in technical customer support, agents for short, solve problems by...

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23.10.2023

In the world of Internet Service Providers, it may seem paradoxical...

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11.10.2023

The Future of Customer Service in the Digital Age The origin...

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05.10.2023

In spring 2023, the Federal Government presented the Gigabit Strategy for...

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29.09.2023

In an ever-changing business world where technology plays a key role,...

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20.09.2023

A full 90 % of respondents to a representative study by...

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12.09.2023

The future of interactive customer service   Imagine calling customer service...

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07.09.2023

The unstoppable mobile-first trend is keeping customer service very busy these...

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30.08.2023

After doubling our office space in the middle of 2020, there...

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25.08.2023

When it comes to customer experience, an unstoppable trend is developing...

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11.08.2023

A survey* of 2,000 UK adults (May 2023) by Opinium found...

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03.08.2023

In today's digital world, a stable and well-functioning home network is...

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27.07.2023

Who are the customers of tomorrow and why are they important?...

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18.07.2023

Do you know this feeling of pride and the associated feeling...

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14.07.2023

Customers Like to Contact You In today's digital era, communication behaviour...

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04.07.2023

The AHT (Average Handling Time) in technical customer service has a...

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30.06.2023

In this blog post, we'll take a close look at the...

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22.06.2023

The metaverse as a new reality Imagine being able to immerse...

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15.06.2023

In today's fast-paced world, where customer satisfaction and seamless service are...

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07.06.2023

It cannot be stressed often enough how important it is to...

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01.06.2023

In today's fast-paced world of telecommunications, customers are facing increasingly high...

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25.05.2023

With the Conntac Self-Service App, Internet service providers can not only...

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19.05.2023

Google search results for the keyword GenZ return numerous articles regarding...

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15.05.2023

The growth of AltNets in the UK The UK telecoms industry...

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04.05.2023

Service apps don't save the world - sure - but they...

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18.04.2023

How does the technology work and what are the advantages? It...

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11.04.2023

Mondays are an unpopular day for many people. The weekend is...

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03.04.2023

It's Monday morning and Marie is already sitting in the call...

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27.03.2023

In today's fast-paced world, customers expect convenience and flexibility when it...

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20.03.2023

The choice of gigabit services for consumers in the UK will...

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12.12.2022

As always, the year 2022 is drawing to a close far...

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08.12.2022

Everyone knows that the WiFi can weaken or even fail from...

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07.11.2022

"I had my phone on silent", "Feel free to send me...

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25.08.2022

As a telecommunications provider, you ask yourself what challenges your customers...

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07.07.2022

Technical devices are widespread all over the world and it is...

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01.06.2022

Started with the vision that all people can independently master complex...

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12.05.2022

With the MyProvider app, our Conntac self-service solution is now also...

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20.12.2021

2021 – What a year! The year is coming to an...

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23.06.2021

By now (almost) everyone knows the AHA rule. Because the Corona...

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06.05.2021

We live in a fast-paced age with an abundance of information...

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24.03.2021

On Thursday, 18 March 2021, we hosted a joint Online Talk...

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01.03.2021

Especially in the digitalised age, customers often encounter technical problems of...

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18.01.2021

To meet today's demands for a holistic, digital customer experience and...

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08.01.2021

Providing customers with the best possible support and helping them with...

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15.12.2020

A turbulent and challenging year is coming to an end. Even...

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07.10.2020

The Hackerkiste has been taking place every September since 2017. But...

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15.09.2020

Something has changed again on our website: There is now a...

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23.06.2020

After coming back to the office after a long home office...

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23.12.2019

As 2019 draws to a close, we would like to take...

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23.07.2019

Self-service can be found in all areas of life today, even...

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26.06.2019

At Conntac, we provide support for Internet access problems so that...

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06.02.2019

Conntac's founding story started in a small office on the campus...

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