Blog posts
From news about self-service solutions, innovations and new ways of thinking in customer service, to current topics and insights at Conntac: In our blog you will find everything that is important and up-to-date!
Customer touchpoints in digital customer support – contemporary customer communication
Digitalisation has revolutionised the way in which companies interact with their...
Why customer experience is crucial
In today's business world, customer experience (CX) is more than just a trend - it's the...
Good customer support promotes brand loyalty: What makes good customer service?
The relationship between companies and customers is a complex dynamic based on trust and...
How self-service improves the agent experience
The job of customer service is undoubtedly a real challenge. Balancing the customer's...
Agent Experience in Technical Customer Support
Employees in technical customer support, agents for short, solve problems by phone,...
Importance of social media for providers
In the world of Internet Service Providers, it may seem paradoxical that social media...
Customer Service 4.0
The Future of Customer Service in the Digital Age The origin of Customer Service 4.0...
Fibre optic supply in Germany – status quo and demand survey
In spring 2023, the Federal Government presented the Gigabit Strategy for Germany. It is...
Artificial intelligence in customer service
In an ever-changing business world where technology plays a key role, it's no surprise...
Survey: 90 percent of Germans want to solve problems independently
A full 90 % of respondents to a representative study by the Answers company Yext would...
Augmented Reality in Customer Service
The future of interactive customer service Imagine calling customer service to...
Customer service is facing changes – a solution for many challenges?
The unstoppable mobile-first trend is keeping customer service very busy these days....
Conntac has moved
After doubling our office space in the middle of 2020, there is now more great news...
Horizontal Experience in Customer Service
When it comes to customer experience, an unstoppable trend is developing that some...
Altnets in the UK: wanted but unknown
A survey* of 2,000 UK adults (May 2023) by Opinium found that only 15% of respondents...
Home network setup made easy
In today's digital world, a stable and well-functioning home network is essential....
Thinking about tomorrow’s customers today
Who are the customers of tomorrow and why are they important? Generation Z, also known...
A sense of achievement with self-service – repairing makes people happy
Do you know this feeling of pride and the associated feeling of wanting to report it to...
One-App Strategy: Success Factor for ISPs
Customers Like to Contact You In today's digital era, communication behaviour has...
Long AHT in technical customer support – reasons and solution
The AHT (Average Handling Time) in technical customer service has a significant impact...
Self-service apps: trends and developments
In this blog post, we'll take a close look at the latest trends and developments in...
Customer service in the metaverse
The metaverse as a new reality Imagine being able to immerse yourself in another...
Conversational Experience: The New Standard in Customer Service
In today's fast-paced world, where customer satisfaction and seamless service are...
Being even closer to customers with self-service apps
It cannot be stressed often enough how important it is to gather customer feedback....
Customer Expectations for Telcos: Taking Customer Service to a New Level
In today's fast-paced world of telecommunications, customers are facing increasingly...
Using the customer service app as a digital marketing channel
With the Conntac Self-Service App, Internet service providers can not only proactively...
Do apps have an impact on the choice of service provider?
Google search results for the keyword GenZ return numerous articles regarding their...
The future of AltNets: Why thinking ahead is crucial for success
The growth of AltNets in the UK The UK telecoms industry is in the midst of significant...
Are service apps sustainable?
Service apps don't save the world - sure - but they give companies the opportunity to...
Fibre optics simply explained
How does the technology work and what are the advantages? It is no longer possible to...
Monday Peak in Customer Service
Mondays are an unpopular day for many people. The weekend is over, the working week...
Employee Experience in Customer Service
It's Monday morning and Marie is already sitting in the call centre. She has put on her...
Why AltNet Apps are so important: Benefits and use cases
In today's fast-paced world, customers expect convenience and flexibility when it comes...
Challenges for AltNet Providers
The choice of gigabit services for consumers in the UK will continue to grow and expand....
Conntac Year in Review 2022
As always, the year 2022 is drawing to a close far too quickly. It was a very successful...
No Wi-Fi at Christmas?
Everyone knows that the WiFi can weaken or even fail from time to time. But especially...
Gen Z and Millennials: The mute generation
“I had my phone on silent”, “Feel free to send me a voice message” or….
Taking pressure off the service hotline with the “Optimise Wi-Fi” function
As a telecommunications provider, you ask yourself what challenges your customers are most concerned about and how you can solve them quickly and in a targeted manner. A large number of service requests arise from your customers’ impression that their home internet bandwidth is too low.
Intuitive user guidance – The tip of the iceberg
Technical devices are widespread all over the world and it is impossible to imagine life...
Reason to celebrate – 5 years of Conntac!
Started with the vision that all people can independently master complex processes with...
New self-service app for internet providers up to 25,000 end customers
With the MyProvider app, our Conntac self-service solution is now also available for...
Conntac Year in Review 2021
2021 – What a year! The year is coming to an end and we, like you probably, are in the...
Pandemic as an accelerator for the digitalisation of your service landscape?
By now (almost) everyone knows the AHA rule. Because the Corona pandemic has been with...
How self-service is revolutionising technical customer service
We live in a fast-paced age with an abundance of information and opportunities, but a...
Success story of M-net and Conntac – in our Online Talk
On Thursday, 18 March 2021, we hosted a joint Online Talk with one of our long-standing...
Self-service use cases
Especially in the digitalised age, customers often encounter technical problems of all...
Use contact channels in technical customer support more effectively
To meet today's demands for a holistic, digital customer experience and offer customers...
What does contemporary customer service look like?
Providing customers with the best possible support and helping them with problems has...
Conntac Year in Review 2020
A turbulent and challenging year is coming to an end. Even though each of us was...
Recap Hackerkiste 2020 – Conntac was there
The Hackerkiste has been taking place every September since 2017. But due to the...
New: The Conntac Newsletter!
Something has changed again on our website: There is now a registration form for our...
More space in the Conntac office
After coming back to the office after a long home office period, we were not only happy...
Conntac Year in Review 2019
As 2019 draws to a close, we would like to take this opportunity to look back on an...
Self-service: Status 2019
Self-service can be found in all areas of life today, even if we often no longer...
Privacy protection begins in one’s own (sub)network
At Conntac, we provide support for Internet access problems so that our clients'...
Conntac Founding History
Conntac's founding story started in a small office on the campus of Augsburg University...