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5 years of Conntac – a reason to celebrate!

5 years of Conntac – a reason to celebrate!

Started with the vision that all people can independently master complex processes with our help, we are now looking back on our 5-year company history with joy and gratitude.  We are proud that in the past years an idea has grown into a successful company that now...

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Year in review 2021

Year in review 2021

2021 - What a year!  The year is drawing to a close and we, like you presumably, are in the year-end sprint. As the pre-Christmas period ushers in the reflective season and invites us to look back once again, it was important for us to take this time to look back on...

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What is self-service and what are the use cases?

What is self-service and what are the use cases?

“Even a heavy door only needs a small key” (Charles Dickens) – because often there is a simple solution even for seemingly significant issues. Especially in the digitalized age, customers often encounter technical problems of all kinds that could usually be solved quickly by themselves with the right instructions. However, these problems are usually difficult to describe via the service hotline and can only be solved with great effort. This is where self-service solutions can help.

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Swiss Customer Service Summit 2022

15.09.2022

Every year since 2011, the Swiss Customer Service Summit has brought together executives from sales, marketing and service. Here, experienced customer speakers present their best practice projects. Visitors are also offered an exhibition hall with solution... read more

Bits&Pretzels 2022

25.09.2022 - 27.09.2022

Bits&Pretzels is the leading festival for founders and will take place this year from 25 to 27 September in Munich. For 5,000 founders, investors and startup enthusiasts, Bits&Pretzels offers an event to learn, network and be inspired. (Cf. source:... read more
White Paper

Automated Customer Service – Opportunities and Risks

The possibilities to use new technologies in customer service are manifold and the potential behind them is unlimited.