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Year in review 2022
As always, the year 2022 is coming to an end far too quickly. It was a very successful and exciting year for Conntac, which we were able to experience with our customers and employees. What would Christmas wishes and farewells to the new year be without a review? So...
No Wi-Fi at Christmas?
Everyone knows that the Wi-Fi can weaken or even fail from time to time. But especially over the Christmas holidays, some households notice a slowdown of the Wi-Fi. Suspicion quickly falls on the Internet provider. Problems with the Wi-Fi reception are not so much due...
Gen Z and millennials: the mute generation
"I had my phone on silent," "Feel free to send me a voicemail," or "Sorry, no signal" are some of the excuses young people use to avoid answering calls. According to a study, about 80% of Generation Z and Millennials are afraid to make or take a call. But what's the...
Taking pressure off the service hotline with the “Optimize Wi-Fi” feature
As a telecommunications provider, you ask yourself what challenges your customers are most concerned about and how you can solve them quickly and in a targeted manner. A large number of service requests arise from your customers' impression that their Internet...
Intelligent user guidance – The tip of the iceberg
Technical devices are spreading around the world and there is no end in sight. Especially the IoT (Internet of Things) and Smart Home markets are growing rapidly. This leads to countless service cases in all kinds of situations and sectors. Nowadays, developing and...
5 years of Conntac – a reason to celebrate!
Started with the vision that all people can independently master complex processes with our help, we are now looking back on our 5-year company history with joy and gratitude. We are proud that in the past years an idea has grown into a successful company that now...
The Conntac self-service solution is now also available for Internet providers up to 25.000 end customers – The MyProvider App
With the MyProvider app, our Conntac self-service solution is now also available for Internet providers with up to 25,000 end customers. As one of the leading providers of technical self-service in the German-speaking telecommunications market, we are bundling...
Year in review 2021
2021 - What a year! The year is drawing to a close and we, like you presumably, are in the year-end sprint. As the pre-Christmas period ushers in the reflective season and invites us to look back once again, it was important for us to take this time to look back on...
How to use the corona pandemic as an accelerator for digitizing your service landscape.
By now, every child knows the AHA rule. The Corona pandemic has been with us for more than a year now. It's a crisis that presents us all with immense challenges. In the last few months, home office has become the new standard, shopping is done online, and game nights...
How self-service is revolutionizing technical customer service
We live in a fast-paced age with an abundance of information and opportunities, but a clear lack of available time. That's why we want to use it as efficiently as possible and certainly don't want to spend hours waiting in line for the customer service on our weekend...
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Fiberdays 2023
15.03.2023 - 16.03.2023
The Fiberdays in Wiesbaden serve as a platform for over 200 national and international exhibitors to present their products, services and information in the field of future-proof fibre optics. The program with top-class speakers and experts from politics, science and... read moreConnected North 2023
17.04.2023 - 18.04.2023
Connected North provides a platform to drive gigabit infrastructure in the North of the UK in the aftermath of the pandemic. It brings together 120 experts and 1500 visitors from across the digital ecosystem to discuss social and economic growth enabled by... read moreAutomated Customer Service – Opportunities and Risks
The possibilities to use new technologies in customer service are manifold and the potential behind them is unlimited.
