Speed Test

Measure internet speed directly in the App

Give your customers confidence with a comprehensible and proven bandwidth measurement.

Header Speedtest – Man measures internet speed on laptop.

SMARTPHONE SPEED TEST

Whether you are working remotely or relaxing on the sofa in the evening –
a fast internet connection is fundamental.

With the Speed Test App feature, your customers are able to measure their current Internet speed at any time – whether out of interest or because the Internet connection is stuck.

The evaluation of the measurement results takes into account the respective customer situation and provides further information if necessary. This demonstrably reduces the number of calls to your service hotline.

Important key data

Measurement of the download speed

Explanation of the Speed Test and the results

Hints for improving the situation

Consideration of contract speed, WLAN signal strength or WLAN speed, synchronization rate at the router.

Speed Test Data

Internet is not just WiFi

For customers, WiFi problems usually mean Internet problems. However, countless factors can be the cause of the problem. The correct classification of the situation is usually difficult and in the event of a service call via the hotline, it is only comprehensible to a limited extent. This leads to frustration on both sides and high service costs.

The Speed Test App feature not only takes upload and download into account but also includes factors in the home network such as WiFi signal strength, WiFi speed, distance to the router, synchronisation rates and more.

By taking these factors into account and by explaining the speed test results and notes in a comprehensible way, it is possible to contribute to improving the situation. If there are more profound problems, they can be directly forwarded to problem analysis and troubleshooting. This creates a seamless journey without media discontinuity.

WITH INTUITIVE EXPLANATIONS

Understanding internet speed

The Conntac Self-Service App not only supports the independent measurement of internet speed, but also creates real added value for your customers.

The results of the Speed Test are presented through intuitive instructions and explanations so that they can be understood and put into the right context by your customers even without technical know-how. This way, your customers can easily measure and understand the internet speed in the WiFi of the home network via app.