Icon - Speedtest

Speed Test

Measure internet speed directly in the App

Give your customers confidence with a comprehensible and proven bandwidth measurement.

    Header Speedtest – Man measures internet speed on laptop.
    App-Screens Speedtest

    SMARTPHONE SPEED TEST

    Whether you are working remotely or relaxing on the sofa in the evening –
    a fast internet connection is fundamental.

    With the Speed Test App feature, your customers are able to measure their current Internet speed at any time – whether out of interest or because the Internet connection is stuck.

    The evaluation of the measurement results takes into account the respective customer situation and provides further information if necessary. This demonstrably reduces the number of calls to your service hotline.

     

    App-Icons Speedtest

    Important key data

    Icon – Padlock

    Measurement of the download speed

    Icon – Serial number

    Explanation of the Speed Test and the results

    Icon – Barcode

    Hints for improving the situation

    Icon – QR-Code

    Consideration of contract speed, WLAN signal strength or WLAN speed, synchronization rate at the router.

    Man and woman sitting annoyed at laptop

    Speed Test Data

    Internet is not just WiFi

    Für KundInnen sind WLAN-Probleme meist gleich Internetprobleme. Dabei können unzählige Faktoren die Ursache für das Problem sein. Die richtige Einordnung der Situation ist meist schwierig und im Servicefall über die Hotline nur eingeschränkt nachvollziehbar. Das sorgt für beidseitigen Frust und hohe Servicekosten.

    Die App-Funktion Speedtest berücksichtigt nicht nur den Up- und Download, sondern bezieht auch Faktoren im Heimnetz wie WLAN-Signalstärke, WLAN-Geschwindigkeit, Entfernung zum Router, Synchronisationsraten und weitere ein.

    Aufgrund der Berücksichtigung dieser Faktoren sowie durch verständliche Erklärungen der Speedtest Ergebnisse und Hinweise kann zur Verbesserung der Situation beigetragen werden. Wenn tiefergehende Probleme vorliegen, kann direkt in die Problemlösung weitergeleitet werden. Das schafft eine nahtlose Journey ohne Medienbruch.

    WITH INTUITIVE EXPLANATIONS

    Understanding internet speed

    The Conntac Self-Service App not only supports the independent measurement of internet speed, but also creates real added value for your customers.

    The results of the Speed Test are presented through intuitive instructions and explanations so that they can be understood and put into the right context by your customers even without technical know-how. This way, your customers can easily measure and understand the internet speed in the WiFi of the home network via app.

    App screen download speed measurement in the app

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    Reasons why customers do not reach their contract speed

    Stay informed about the latest industry insights – read our whitepaper now.