Contact Channels

Call, Chat, Callback, E-mail

Communicate with your customers via different contact channels and adapt them individually to the needs and capacities of your customer service. This eliminates long waiting times and significantly improves support experience.

Header Contact Channels - Woman Contacts Customer Service

Faster processing of incoming service calls

Controllable volume – tailored to your capacities

Scalable and customisable cloud solution

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Your customers can not only contact your customer service by phone, but also solve tickets via the self-service app. Learn more about the ticketing function.

Request Demo

Faster processing of customer inquiries

Promote long-time customer loyalty

Controllable request volume

Contact

Excellent Customer Service

Offer the right contact channels for your target group

Respond to the needs of your customers and create an outstanding customer experience.

If it is not possible for customers to solve their problems themselves directly with the help of the app, the Self-Service App forwards your customers to your service hotline. Outside of hotline availability, a callback function can be used.

Faster processing of service requests

prepared information from the Self-Service App

With the Conntac Self-Service Solution, consisting of an app and dashboard, the collected findings from the app are already available to the service staff in a processed form.

Whether router model, firmware/software, speed test results or WiFi measurements within the home – this information offers you real added value in the personal exchange with your customers.

All information from the customer’s individual home network (even with offline routers)
Simple and quick representation of the problem in the dashboard
Queries are reduced to a minimum

75% actual reduction in support time

Potentials of the Conntac Dashboard

LONG-TERM CUSTOMER LOYALTY?

Use customer contact to your advantage!

Personal contact with customer service is an opportunity to promote long-term customer loyalty, especially in technical customer support. So use the exchange to your advantage!

Whether up- & cross-selling measures, feedback, questions to report problems or for praising the company or the services.

App screen chat with customer service agent

CONTROLLABLE VOLUME OF SERVICE REQUESTS

DISTRIBUTE SERVICE REQUESTS TO YOUR SERVICE RESOURCES

The optimisation of your customer service and the satisfaction of your customers is our top priority! Therefore, offer your customers the most suitable contact channels.

Would you like to integrate only one, several or all contact channels into the self-service app and/or link them to conditions such as the day of the week, the time or an incoming limit? We adapt your self-service solution to your needs.