Contact Channels
Call, Chat, Callback, E-mail
Communicate with your customers via different contact channels and adapt them individually to the needs and capacities of your customer service. This eliminates long waiting times and significantly improves support experience.
![header_visual_kontaktkanal Header Contact Channels - Woman Contacts Customer Service](https://www.conntac.net/wp-content/uploads/2023/02/header_visual_kontaktkanal.webp)
![Icon – Padlock](https://www.conntac.net/wp-content/uploads/2023/04/icon_phone.webp)
Faster processing of incoming service calls
![Icon – Padlock](https://www.conntac.net/wp-content/uploads/2023/04/icon_chart_pie.webp)
Controllable volume – tailored to your capacities
![Icon – Padlock](https://www.conntac.net/wp-content/uploads/2023/04/icon_cloud.webp)
Scalable and customisable cloud solution
Your customers can not only contact your customer service by phone, but also solve tickets via the self-service app. Learn more about the ticketing function.
Excellent Customer Service
Offer the right contact channels for your target group
Respond to the needs of your customers and create an outstanding customer experience.
If it is not possible for customers to solve their problems themselves directly with the help of the app, the Self-Service App forwards your customers to your service hotline. Outside of hotline availability, a callback function can be used.
![mockup_phone_group_speedtest_de_1 App screens Call customer service](https://www.conntac.net/wp-content/uploads/2023/04/mockup_group_dark_kontaktkanaele_1_EN.webp)
Faster processing of service requests
prepared information from the Self-Service App
With the Conntac Self-Service Solution, consisting of an app and dashboard, the collected findings from the app are already available to the service staff in a processed form.
Whether router model, firmware/software, speed test results or WiFi measurements within the home – this information offers you real added value in the personal exchange with your customers.
- All information from the customer’s individual home network (even with offline routers)
- Simple and quick representation of the problem in the dashboard
- Queries are reduced to a minimum
- 75% actual reduction in support time
LONG-TERM CUSTOMER LOYALTY?
Use customer contact to your advantage!
Personal contact with customer service is an opportunity to promote long-term customer loyalty, especially in technical customer support. So use the exchange to your advantage!
Whether up- & cross-selling measures, feedback, questions to report problems or for praising the company or the services.
![mockup_phone_group_speedtest_de_1 Woman talks on the phone](https://www.conntac.net/wp-content/uploads/2023/02/kontaktkanaele_pic_1.webp)
![mockup_phone_group_speedtest_de_1 App screen chat with customer service agent](https://www.conntac.net/wp-content/uploads/2023/04/mockup_single_dark_kontaktkanaele_1_EN.webp)
CONTROLLABLE VOLUME OF SERVICE REQUESTS
DISTRIBUTE SERVICE REQUESTS TO YOUR SERVICE RESOURCES
The optimisation of your customer service and the satisfaction of your customers is our top priority! Therefore, offer your customers the most suitable contact channels.
Would you like to integrate only one, several or all contact channels into the self-service app and/or link them to conditions such as the day of the week, the time or an incoming limit? We adapt your self-service solution to your needs.
![mockup_phone_group_speedtest_de_1 App screen chat with customer service agent](https://www.conntac.net/wp-content/uploads/2023/04/mockup_single_dark_kontaktkanaele_1_EN.webp)
![Gen Z und Millennials Man receives call notification on smartphone](https://www.conntac.net/wp-content/uploads/2022/11/Titelbanner_876x300-2.jpg)
Blog
GEN Z AND MILLENNIALS: THE MUTE GENERATION
Find out why you need to create new contact channels for Generation Z and Millennials in our article.
![Gen Z und Millennials Man receives call notification on smartphone](https://www.conntac.net/wp-content/uploads/2022/11/Titelbanner_876x300-2.jpg)
You might also be interested in this:
![icon_ticketing Icon – Magnifier](https://www.conntac.net/wp-content/uploads/2023/02/icon_ticketing-1.webp)
TICKETING
Ticketing for unresolved problems in the home network
![icon_troubleshooting Icon – Magnifier](https://www.conntac.net/wp-content/uploads/2023/02/icon_problemloesung-1.webp)
Troubleshooting
Solve complex technical issues and problems independently
Whitepaper
AUTOMATED CUSTOMER SERVICE –
OPPORTUNITIES AND RISKS
Stay informed about the latest industry insights – read our new whitepaper now.
![whitepaper_mockup_1 Whitepaper magazine with the title automated customer service](https://www.conntac.net/wp-content/uploads/2023/07/whitepaper_mockup_1_en-1.webp)
![icon_marketing_01 Yellow 3D Megaphone](https://www.conntac.net/wp-content/uploads/2023/04/icon_marketing_01.webp)
![whitepaper_mockup_1 Whitepaper magazine with the title automated customer service](https://www.conntac.net/wp-content/uploads/2023/07/whitepaper_mockup_1_en-1.webp)
Whitepaper
AUTOMATED CUSTOMER SERVICE –
OPPORTUNITIES AND RISKS
Stay informed about the latest industry insights – read our new whitepaper now.