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Contact Channels

Call, Chat, Callback, E-mail

Communicate with your customers via different contact channels and adapt them individually to the needs and capacities of your customer service. This eliminates long waiting times and significantly improves support experience.

    Header Contact Channels - Woman Contacts Customer Service
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    Faster processing of incoming service calls

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    Controllable volume – tailored to your capacities

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    Scalable and customisable cloud solution

    Your customers can not only contact your customer service by phone, but also solve tickets via the self-service app. Learn more about the ticketing function.

    Excellent Customer Service

    Offer the right contact channels for your target group

    Respond to the needs of your customers and create an outstanding customer experience.

    If it is not possible for customers to solve their problems themselves directly with the help of the app, the Self-Service App forwards your customers to your service hotline. Outside of hotline availability, a callback function can be used.

    App screens Call customer service

    Faster processing of service requests

    prepared information from the Self-Service App

    With the Conntac Self-Service Solution, consisting of an app and dashboard, the collected findings from the app are already available to the service staff in a processed form.

    Whether router model, firmware/software, speed test results or WiFi measurements within the home – this information offers you real added value in the personal exchange with your customers.

    • All information from the customer’s individual home network (even with offline routers)
    • Simple and quick representation of the problem in the dashboard
    • Queries are reduced to a minimum
    • 75% actual reduction in support time

    LONG-TERM CUSTOMER LOYALTY?

    Use customer contact to your advantage!

    Personal contact with customer service is an opportunity to promote long-term customer loyalty, especially in technical customer support. So use the exchange to your advantage!

    Whether up- & cross-selling measures, feedback, questions to report problems or for praising the company or the services.

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    App screen chat with customer service agent

    CONTROLLABLE VOLUME OF SERVICE REQUESTS

    DISTRIBUTE SERVICE REQUESTS TO YOUR SERVICE RESOURCES

    The optimisation of your customer service and the satisfaction of your customers is our top priority! Therefore, offer your customers the most suitable contact channels.

    Would you like to integrate only one, several or all contact channels into the self-service app and/or link them to conditions such as the day of the week, the time or an incoming limit? We adapt your self-service solution to your needs.

    App screen chat with customer service agent
    Man receives call notification on smartphone

    Blog

    GEN Z AND MILLENNIALS: THE MUTE GENERATION

    Find out why you need to create new contact channels for Generation Z and Millennials in our article.

    Man receives call notification on smartphone

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