Whitepaper
Industry Know-How
In our whitepaper media library, you will find our bundled knowledge on customer service topics, deep insights into our solution and features and gain insight into exciting information about self-service. We hope you enjoy reading!
Automated Customer Service –
Opportunities and Risks
The possibilities for using new technologies in customer service are numerous and the potential behind them almost unlimited. The use of automated technologies…
Optimising Customer Service –
Challenges and Solutions
Customer satisfaction is one of the most important metrics in companies, not only helping to increase sales and revenue, but also a key factor…
Checklist – Is your company ready for Self-Service?
The advantages of using Self-Service Solutions, especially in technical customer service, are obvious. Self-Service technologies can bring significant financial benefits to businesses….
Reasons why customers do not reach the contract speed
Based on analysis of 11,000 speed tests, the whitepaper shows how connection quality to the access point, operating systems, smartphone manufacturers and frequency band…
Customer service for Generation Z
What demands does Generation Z have on today’s customer service? This whitepaper will give you an insight into the behaviour of the younger generation. Find out more now! Strategies in customer service …
Measuring Customer Satisfaction
Measuring customer satisfaction is an indispensable tool for any company to optimise customer service and build strong customer loyalty. Satisfied …