Our solution at work
Every day, our Self-Service Solution helps thousands of customers with technical and non-technical problems without having to go through a service hotline. We would be more than happy to present our solution to you face-to-face and demonstrate its capabilities based on our customer use cases.
“The agile and professional cooperation with Conntac and their understanding down to the smallest technical detail has resulted in an attractive app. It is impressive that Conntac lives the idea of the customer journey throughout.”
Angela Kastner
Product Manager Customer Relations und Project Manager Self-Service App
“The Conntac solution fits perfectly into our service portfolio and complements our service offering nicely. In particular, the team’s agility has convinced us.”
Christian Schmidtchen
Head of Digital Enablement & Innovation
„The congenial cooperation was particularly evident when discussing the technical details. In a very short time frame the, from the perspective of our customers, necessary integration depth was achieved.”
Markus Niedermeier
Head of Service & Operations, M-net
“The DG Heimnetz app has fitted seamlessly into our service portfolio and is an excellent addition to our support offering, especially with Wi-Fi optimization. The way Conntac consistently implements the idea of the customer journey at every stage is particularly noteworthy.”
Armin Naraghi
Managing Director B2C Product & Marketing
o2 my service
Several thousand downloads per month make the o2 my Service App our most heavily used solution. It continues to be in a state of steady expansion.
M-NET HILFT
With the M-net hilft app, we support M-net’s customers with problems surrounding their internet connection. This solution is being extended step-by-step to a fully functional customer service portal.
GETCONNECTED
The GetConnected App helps customers of the Internet Service Provider Vodafone to set up their internet connection, so that they can start surfing within a couple of minutes. Besides the first time setup, the app offers several other features which facilitate surfing the internet.
DG HEIMNETZ
The DG Heimnetz app turns the smartphone into a powerful diagnostic and self-help tool. This app provides insights into the configuration and environment of the home network. It supports making conspicuous features visible and optimising them independently through integrated help features.
Mein htp
The Mein htp App helps htp customers to solve questions and problems related to their internet connection quickly and easily by themselves.
TNG hilft
The TNG hilft app is TNG Stadtnetz GmbH’s answer to the challenges of modern customer service. It combines all customer concerns in one application. In addition to transparent communication, the app offers customer-friendly information and technical assistance for an improved customer experience.
Curious?
Would you like to know what the App could look like for your company in your branding?
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- You will receive a mockup in your branding by mail