Our solution at work

Every day, our Self-Service Solution helps thousands of customers with technical and non-technical problems without having to go through a service hotline. We would be more than happy to present our solution to you face-to-face and demonstrate its capabilities based on our customer use cases.

Blue O2 Logo
Logo M-net
htp Logo
Logo Vodafone
Deutsche Glasfaser Logo
Telefonica Logo
Logo o2
Logo M-net
Logo htp
Logo Vodafone
Logo Deutsche Glasfaser
Logo Telefonica


Logo htp

“The agile and professional cooperation with Conntac and their understanding down to the smallest technical detail has resulted in an attractive app. It is impressive that Conntac lives the idea of the customer journey throughout.”

 

Picture Angela Kastner
Angela Kastner
Product Manager Customer Relations und Project Manager Self-Service App


Logo Telefonica

“The Conntac solution fits perfectly into our service portfolio and complements our service offering nicely. In particular, the team’s agility has convinced us.”

 

Picture Christian Schmidtchen
Christian Schmidtchen
Head of Digital Enablement & Innovation

Logo M-net

„The congenial cooperation was particularly evident when discussing the technical details. In a very short time frame the, from the perspective of our customers, necessary integration depth was achieved.”

 

Picture Markus Niedermaier
Markus Niedermeier
Head of Service & Operations, M-net

Logo Deutsche Glasfaser

“The DG Heimnetz app has fitted seamlessly into our service portfolio and is an excellent addition to our support offering, especially with Wi-Fi optimization. The way Conntac consistently implements the idea of the customer journey at every stage is particularly noteworthy.”

 

Portrait Armin Naraghi
Armin Naraghi
Managing Director B2C Product & Marketing
O2 my Service App Screen is displayed initially when using.
O2 my Service App Icon

o2 my service

Several thousand downloads per month make the o2 my Service App our most heavily used solution. It continues to be in a state of steady expansion.

Link App Store Link Google Play Store

M-net hilft App Homescreen.
M-net hilft App Icon

M-NET HILFT

With the M-net hilft app, we support M-net’s customers with problems surrounding their internet connection. This solution is being extended step-by-step to a fully functional customer service portal.

Link App Store Link Google Play Store

M-net hilft App Homescreen.
Vodafone GetConnected App Screen is displayed.
Vodafone GetConnected App Icon

GETCONNECTED

The GetConnected App helps customers of the Internet Service Provider Vodafone to set up their internet connection, so that they can start surfing within a couple of minutes. Besides the first time setup, the app offers several other features which facilitate surfing the internet.

Link App Store Link Google Play Store

Deutsche Glasfaser Heimnetz App Screen is displayed.
Deutsche Glasfaser Heimnetz App Icon

DG HEIMNETZ

The DG Heimnetz app turns the smartphone into a powerful diagnostic and self-help tool. This app provides insights into the configuration and environment of the home network. It supports making conspicuous features visible and optimising them independently through integrated help features.

Link App Store Link Google Play Store

Deutsche Glasfaser Heimnetz App Screen is displayed.
Mein htp App Screen.
Mein htp App Icon

MEin HTP

The Mein htp App helps htp customers to solve questions and problems related to their internet connection quickly and easily by themselves.

Link App Store Link Google Play Store

MyProvider App Screen.
MyProvider App Icon

MYPROVIDER

In the MyProvider app, customers of several Internet providers can help themselves with questions and problems relating to their Internet connection. With Keptn.net and NyNet we are pleased to welcome the first integration partners.

Link App Store Link Google Play Store

MyProvider App Screen.
App Screen der Self-Service App davorApp Screen der Self-Service App individuell danach
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Curious?

Would you like to know what the App could look like for your company in your branding?

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  • You will receive a mockup in your branding by mail