We are Conntac!

Inventive. Fast. Creative.

The self-service experts for more satisfaction in customer service. We empower people to master complex processes themselves.

Conntac Team
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Customer service in a new way

Our Vision

In 2017, we started with the vision that all people – with the help of our solution – can master complex processes themselves.

Even a space shuttle can be repaired by laymen if the instructions are understandable enough. Whether in space, at home, at the workplace or on the move – our solution provides every person with the optimal guidance for the task at hand in every situation – automated, intuitive, interactive and 24/7.


The founder team

Dr. Michael Faath

Dr. Michael Faath

Managing Director

Benjamin Wöhrl

Benjamin Wöhrl

Managing Director

Christoph Keller

Christoph Keller

Chief Technical Officer



Innovation Management

Insights at Conntac

How we work

At our Augsburg location, we are working on the self-service solutions of tomorrow. With just under 270 square metres, our offices offer enough space for innovative minds and sufficient opportunities to realise ideas and come together as a team.

What our experts say

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Portrait Employee Soeren Rubner
“Identifying complex technical problems in an automated way for users and helping them to solve them with intuitive instructions is what I enjoy most as a developer.”

Soeren Rubner, App Development

Portrait Employee Cynthia Loos
“The challenge and motivation at the same time is to communicate the benefits and use cases of self-service solutions in a way that companies AND customers benefit from the sense of achievement!”

Cynthia Loos, Content & Online Marketing

Portrait Employee Tatjana Potechin

“Translating technically sophisticated processes into intuitive flows is not only at the core of a user-centric self-service experience, but our constant aspiration to drive the solution forward.”

Tatjana Potechin, User Experience & Interface

Portrait Employee Florian Franzl
“It’s a pleasure to see our various partners exceed their strategic business goals in customer experience through our support.”

Florian Franzl, Sales DACH

Portrait Stephen Hopson

„Giving your customers a simple and intuitive tool to overcome a frustrating and complex problem. That is how our self-service solution supports our clients Customer Experience strategy.“

Stephen Hopson, Sales UK

Portrait Nikolaj Klimenko

“A great user experience is the key to success. As a tester, I work to make sure all features work smoothly to maximise your customers’ satisfaction.”

Nikolaj Klimenko, Product Quality & Testing

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Ready to revolutionise the service landscape with us?

Julia und Florian in Conntac Hoodies
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