We are Conntac!
Inventive. Fast. Creative.
The self-service experts for more satisfaction in customer service. We empower people to master complex processes themselves.
Customer service in a new way
In 2017, we started with the vision that all people – with the help of our solution – can master complex processes themselves.
Even a space shuttle can be repaired by laymen if the instructions are understandable enough. Whether in space, at home, at the workplace or on the move – our solution provides every person with the optimal guidance for the task at hand in every situation – automated, intuitive, interactive and 24/7.
What our experts say
“Identifying complex technical problems in an automated way for users and helping them to solve them with intuitive instructions is what I enjoy most as a developer.”
Soeren Rubner, App Development
“The challenge and motivation at the same time is to communicate the benefits and use cases of self-service solutions in a way that companies AND customers benefit from the sense of achievement!”
Cynthia Loos, Content & Online Marketing
“Translating technically sophisticated processes into intuitive flows is not only at the core of a user-centric self-service experience, but our constant aspiration to drive the solution forward.”
Tatjana Potechin, User Experience & Interface
“It’s a pleasure to see our various partners exceed their strategic business goals in customer experience through our support.”
Florian Franzl, Sales DACH
„Giving your customers a simple and intuitive tool to overcome a frustrating and complex problem. That is how our self-service solution supports our clients Customer Experience strategy.“
Stephen Hopson, Sales UK
“A great user experience is the key to success. As a tester, I work to make sure all features work smoothly to maximise your customers’ satisfaction.”
Nikolaj Klimenko, Product Quality & Testing