![icon_wlan-optimieren Icon – Bell](https://www.conntac.net/wp-content/uploads/2023/02/icon_stoerungsmeldung-1.webp)
Fault report
Communicate external and internal disturbances
Do your customers want to remedy an acute fault? Inform your customers proactively in the event of internal or external faults.
![header_visual_stoerungsmeldung Header malfunction message - major malfunction is displayed in the app](https://www.conntac.net/wp-content/uploads/2023/03/header_visual_stoerungsmeldung_EN-1.webp)
FAULT REPORTS – FAST AND STRAIGHTFORWARD
Create and manage fault reports quickly and easily in the Conntac Dashboard and reach your customers in the Self-Service App.
![Icon – Padlock](https://www.conntac.net/wp-content/uploads/2023/04/icon_containment.webp)
Limitation, for example, according to area code or router models
![Icon – Padlock](https://www.conntac.net/wp-content/uploads/2023/04/icon_alert.webp)
Notification function for successful troubleshooting
![Icon – Padlock](https://www.conntac.net/wp-content/uploads/2023/04/icon_chart_bar.webp)
Consideration of affected customers in the analysis process
![mockup_phone_stoerungsmeldung_1_de App screen large-area fault is transferred from dashboard to app](https://www.conntac.net/wp-content/uploads/2023/04/mockup_phone_stoerungsmeldung_1_EN.webp)
Inform about temporary disruptions with fault reports
With the Fault Report feature, you as an Internet provider can inform your customers about both large-scale and local faults.
As soon as your customers want to solve a problem in the home network using the app function Troubleshooting, they will see the error message if they are affected by the Internet problem.
Now your customers have the possibility to subscribe to the fault report. Via push notification, your customers are immediately informed about the successful elimination of the malfunction.
![mockup_phone_stoerungsmeldung_1_de App screen large room fault is transferred from dashboard to app](https://www.conntac.net/wp-content/uploads/2023/04/mockup_phone_stoerungsmeldung_1_EN.webp)
Fault rectified?
Communicate successful troubleshooting
Has the fault been successfully resolved? Then you can mark the previously created fault report as solved!
To do this, simply enter a title and description text for the successful troubleshooting and activate the troubleshooting as a push notification for your customers who have activated a notification!
Fault Report feature
Your Benefits
![Icon no calls](https://www.conntac.net/wp-content/uploads/2023/06/icon_no_phone_call.webp)
Avoid incoming calls from your customers in the event of acute faults and outages – be one step ahead of your customers with fault reports!
![Icon Customer Experience](https://www.conntac.net/wp-content/uploads/2023/06/icon_user_centered.webp)
Improve your customer experience – Keep your customers up to date and feeling informed at all times.
![Icon Serviceagent](https://www.conntac.net/wp-content/uploads/2023/04/icon_agent.webp)
Relieve your customer service team – Keep the lines free and concentrate on urgent tickets and customer enquiries!
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Full control over your customers’ in-app transactions
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Marketing Channel
Place your advertising where your target group already is
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Top Download of the Month
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Stay informed about the latest industry insights – read our whitepaper now.
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Download
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Stay informed about the latest industry insights – read our whitepaper now.