Communicate external and internal disturbances
Do your customers want to remedy an acute fault? Inform your customers proactively in the event of internal or external faults.
FAULT REPORTS – FAST AND STRAIGHTFORWARD
Create and manage fault reports quickly and easily in the Conntac Dashboard and reach your customers in the Self-Service App.
Limitation, for example, according to area code or router models
Notification function for successful troubleshooting
Consideration of affected customers in the analysis process
Fault Report feature
Avoid incoming calls from your customers in the event of acute faults and outages – be one step ahead of your customers with fault reports!
Improve your customer experience – Keep your customers up to date and feeling informed at all times.
Relieve your customer service team – Keep the lines free and concentrate on urgent tickets and customer enquiries!
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