Fault report

Communicate external and internal disturbances

Do your customers want to remedy an acute fault? Inform your customers proactively in the event of internal or external faults.

Header malfunction message - major malfunction is displayed in the app

FAULT REPORTS – FAST AND STRAIGHTFORWARD

Create and manage fault reports quickly and easily in the Conntac Dashboard and reach your customers in the Self-Service App.

Limitation, for example, according to area code or router models

Notification function for successful troubleshooting

Consideration of affected customers in the analysis process

App screen large-area fault is transferred from dashboard to app

Inform about temporary disruptions with fault reports

With the Fault Report feature, you as an Internet provider can inform your customers about both large-scale and local faults.

As soon as your customers want to solve a problem in the home network using the app function Troubleshooting, they will see the error message if they are affected by the Internet problem.

Now your customers have the possibility to subscribe to the fault report. Via push notification, your customers are immediately informed about the successful elimination of the malfunction.

App screen large room fault is transferred from dashboard to app

Fault rectified?

Communicate successful troubleshooting

Has the fault been successfully resolved? Then you can mark the previously created fault report as solved!

To do this, simply enter a title and description text for the successful troubleshooting and activate the troubleshooting as a push notification for your customers who have activated a notification!

Fault Report feature