The Self-Service Solution for technical customer support
Easy. Flexible. Efficient.
The Conntac Self-Service Solution helps thousands of customers every day with technical and administrative problems without the need to contact the service hotline. Relieve your service hotline and increase your customers’ satisfaction with Conntac!
Customer service in a new way
The Conntac Self-Service Solution
Conntac’s Self-Service Solution supports your customers from the initial router set-up, the independent troubleshooting of the Internet connection to the easy access to the service centre.
Long waiting times in the hotline and long-winded questionnaires are a thing of the past with our self-service solution for Internet Service Providers.
Our solution helps your customers to help themselves – around the clock, intuitively and automatically. Whether you have to deal with customer problems of a technical or administrative manner, the wide-ranging expansion options of the Conntac Self-Service solution allow you to offer the best possible product for your customers.
Individual self-service portfolio
A solution for every size of business
Standalone Solution
Your own Self-Service App in the appstore in your branding – ideal for internet providers with many customers.
MyProvider Solution
The ideal self-service solution for AltNets.
Our most popular features
The Conntac Self-Service App includes a wide range of features to help you successfully drive your technical customer support and your business forward. From independent problem analysis and problem solving to your individual in-app marketing activities, with Conntac Self-Service Solutions you create a unique customer experience.
Setup Assistant
Set up routers and network-enabled devices in just a few minutes
Optimise WiFi
Independent WiFi Optimisation in your customers’ home network
Troubleshooting
Solve complex technical issues and problems independently
Reduce costs
Potentials of the Conntac Self-Service Solution
%
fewer calls to your service hotline
%
of customers help themselves through self-service
%
faster processing of support requests
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Top Download of the Month
Customer service for Generation Z
What demands does Generation Z have on today’s customer service?
A question that not only occupies our customers, but also the Conntac team. Customer service strategies should be regularly questioned, especially when a new generation is on the rise that behaves differently and brings with it new requirements.
Top Download of the Month
Customer service for Generation Z
What demands does Generation Z have on today’s customer service?
A question that not only occupies our customers, but also the Conntac team. Customer service strategies should be regularly questioned, especially when a new generation is on the rise that behaves differently and brings with it new requirements.