The Self-Service Solution for technical customer support

Einfach. Flexibel. Effizient.

The Conntac Self-Service Solution helps thousands of customers every day with technical and administrative problems without the need to contact the service hotline. Relieve your service hotline and increase your customers’ satisfaction with Conntac!

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    Customer service in a new way

    The Conntac Self-Service Solution

    Conntac’s Self-Service Solution supports your customers from the initial router set-up, the independent troubleshooting of the Internet connection to the easy access to the service centre.

    Long waiting times in the hotline and long-winded questionnaires are a thing of the past with our self-service solution for Internet Service Providers.


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    Our solution helps your customers to help themselves – around the clock, intuitively and automatically. Whether you have to deal with customer problems of a technical or administrative manner, the wide-ranging expansion options of the Conntac Self-Service solution allow you to offer the best possible product for your customers.

    Individual self-service portfolio

    A solution for every size of business

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    Standalone Solution

    Your own Self-Service App in the app stores in your branding – ideal for internet providers with many customers

    Are you an internet provider with many customers, are you expanding and would like to offer your own Self-Service App? Then the whitelabel solution for ISPs is exactly suited to your needs!

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    MyProvider Solution

    The MyProvider Solution – ideal for AltNets

    Are you a alternative network provider (AltNet) who supplies customers in the local area with Internet and would like to offer them a self-service solution? Then the MyProvider App is tailored exactly to your needs!

    Our most popular features

    The Conntac Self-Service App includes a wide range of features to help you successfully drive your technical customer support and your business forward. From independent problem analysis and problem solving to your individual in-app marketing activities, with Conntac Self-Service Solutions you create a unique customer experience.

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    Easy-to-understand as well as tried-and-tested bandwidth measurement.

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    Optimise WiFi

    WiFi optimisation in the home network for your customers.

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    Setup Assistant

    Solve complex technical issues and problems independently.

    Reduce costs

    Potentials of the Conntac Self-Service Solution


    fewer calls to your service hotline


    of customers help themselves through self-service


    faster processing of support requests

    Whitepaper Optimising customer service on the tablet screen

    Top Download of the Month

    Optimising customer service – challenges and solutions

    Whitepaper Optimising customer service on the tablet screen

    Industry News