The Self-Service Solution for technical customer support
Einfach. Flexibel. Effizient.
The Conntac Self-Service Solution helps thousands of customers every day with technical and administrative problems without the need to contact the service hotline. Relieve your service hotline and increase your customers’ satisfaction with Conntac!
Customer service in a new way
The Conntac Self-Service Solution
Conntac’s Self-Service Solution supports your customers from the initial router set-up, the independent troubleshooting of the Internet connection to the easy access to the service centre.
Long waiting times in the hotline and long-winded questionnaires are a thing of the past with our self-service solution for Internet Service Providers.
Our solution helps your customers to help themselves – around the clock, intuitively and automatically. Whether you have to deal with customer problems of a technical or administrative manner, the wide-ranging expansion options of the Conntac Self-Service solution allow you to offer the best possible product for your customers.
Individual self-service portfolio
A solution for every size of business
Standalone Solution
Your own Self-Service App in the app stores in your branding – ideal for internet providers with many customers
Are you an internet provider with many customers, are you expanding and would like to offer your own Self-Service App? Then the whitelabel solution for ISPs is exactly suited to your needs!
MyProvider Solution
The MyProvider Solution – ideal for AltNets
Are you a alternative network provider (AltNet) who supplies customers in the local area with Internet and would like to offer them a self-service solution? Then the MyProvider App is tailored exactly to your needs!
Our most popular features
The Conntac Self-Service App includes a wide range of features to help you successfully drive your technical customer support and your business forward. From independent problem analysis and problem solving to your individual in-app marketing activities, with Conntac Self-Service Solutions you create a unique customer experience.
Troubleshooting
Easy-to-understand as well as tried-and-tested bandwidth measurement.
Optimise WiFi
WiFi optimisation in the home network for your customers.
Setup Assistant
Solve complex technical issues and problems independently.
Reduce costs
Potentials of the Conntac Self-Service Solution
%
fewer calls to your service hotline
%
of customers help themselves through self-service
%
faster processing of support requests
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Optimising customer service – challenges and solutions
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