Customer service in a new way
The Conntac Self-Service Solution
Conntac’s Self-Service Solution supports your customers from the initial router set-up, the independent troubleshooting of the Internet connection to the easy access to the service centre.
Long waiting times in the hotline and long-winded questionnaires are a thing of the past with our self-service solution for Internet Service Providers.
Our solution helps your customers to help themselves – around the clock, intuitively and automatically. Whether you have to deal with customer problems of a technical or administrative manner, the wide-ranging expansion options of the Conntac Self-Service solution allow you to offer the best possible product for your customers.
Individual self-service portfolio
A solution for every size of business
Your own Self-Service App in the appstore in your branding – ideal for internet providers with many customers.
The ideal self-service solution for AltNets.
Our most popular features
The Conntac Self-Service App includes a wide range of features to help you successfully drive your technical customer support and your business forward. From independent problem analysis and problem solving to your individual in-app marketing activities, with Conntac Self-Service Solutions you create a unique customer experience.
Set up routers and network-enabled devices in just a few minutes
Independent WiFi Optimisation in your customers’ home network
Solve complex technical issues and problems independently
Potentials of the Conntac Self-Service Solution
fewer calls to your service hotline
of customers help themselves through self-service
faster processing of support requests
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