MyProvider App
The Self-Service Solution for alternative network providers (AltNets)
Are you a AltNet provider offering (fibre) internet and other telecommunication solutions and would like to offer your customers a digital communication channel within a self-service solution?
The MyProvider Solution is customised to your needs and your technical customer support.
Best Practice Self-Service Solution
No initial IT impact and no maintenance
Smooth integration into the existing service infrastructure
Rollout within only two weeks
High customer satisfaction through strong UI/UX focus
Rollout within only two weeks
High customer satisfaction through strong UI/UX focus
For AltNets
MyProvider App
With the Self-Service App for alternative network providers (AltNets), you enable your customers to set up their routers on their own, solve their problems in the home network – or configure their administrative settings independently.
Let your customers check their contract data and billing or get in touch with your customer service – quickly, easily and conveniently. From home or on the go with the smartphone.
The MyProvider App is specifically tailored to the needs of Internet Service Providers with less than 25,000 customers.If you have a larger customer base, big growth goals and want a standalone app with your branding and custom design? Check out our Standalone Self-Service Solution!
MyProvider App
Features
- Quick and easy device setup
- Intuitive problem analysis and problem solving
- View contracts, invoices and more
and many other features. Discover the full range of features now!
Everything at a glance
Service Dashboard for service employees
The Conntac Self-Service Solution for AltNets includes the intuitive MyProvider App for customers and a Service Dashboard for customer service staff. In this way, you can keep an eye on all in-app processes in technical customer service.
- Statistics
- Fault Reports
- Operations
- User Administration
Self-Service Solution for AltNets
MyProvider – your customer service solution
The Self-Service App is specially tailored to the technical customer support needs of municipal utilities and regional Internet providers. With the Self-Service Solution, customers can be helped quickly and easily.
Benefit from our best practice experience and get to know an app that convinces through its user-friendliness, its simple handling, as well as a very fast rollout – within only two weeks.
- No maintenance effort
- Rollout within only two weeks
- Individual add-ons possible
Are you an internet provider and/or energy supplier and therefore require add-ons such as submitting meter readings or viewing consumption data? We look forward to a joint exchange regarding your application!
Technical Details
Individual Self-Service App
In your branding and design in the app stores
- One app in the app stores (Android/iOS)
- Selection of the provider at the first Apps start
- Optional extensions possible
- App branding and content adapts accordingly(logo, primary and secondary color, contact details, router, connection variants and more).
- Conntac Service Dashboard with separate customer data & employee accesses
FAQ
How long does it take until our customers can use the MyProvider App?
The complete backend infrastructure is already in place, and the app is also already in the common app stores. The integration of your company as well as the corresponding adjustments is possible within two weeks.
How can we add our CI to the MyProvider App?
Of course, we customise the app branding and content such as logo, primary & secondary colour, contact details and connectivity varieties according to your business.
Why is the MyProvider Solution only available for ISPs with up to 25,000 customers?
The MeinProvider Solution provides AltNets – regardless of the size of the company – with a low-cost entry into the self-service landscape.
In principle, integration into the MyProvider Solution is also possible for ISPs with more than 25,000 customers. However, as the costs exceed those of the stand-alone solution, integration into the MyProvider Solution rarely makes sense for such ISPs. However, let’s talk about your status quo together first!
Is the MyProvider App the best solution even for 20,000 customers with growth targets at the same time?
In this case, we recommend that you implement a Standalone Solution. However, let us talk about your potentials and compare the monthly licence costs of both solutions.
Why is it not a disadvantage that customers see several providers when they start the app?
After the first app start and the selection of the provider that goes with it, the provider is already preselected the next time. Your customers will therefore experience the use of the MyProvider App with your corporate identity.
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