The Self-Service Solution for alternative network providers (AltNets)
Are you a municipal utility or a regional Internet service provider offering (fiber) Internet, telephone connections and other telecommunications solutions and would like to offer your customers a digital communication channel and a self-service solution?
The MyProvider Solution is customised to your needs and your technical customer support.
Best Practice Self-Service Solution
No initial IT impact and no maintenance
Smooth integration into the existing service infrastructure
Rollout within only two weeks
High customer satisfaction through strong UI/UX focus
The MyProvider App is specifically tailored to the needs of Internet Service Providers with less than 25,000 customers.If you have a larger customer base, big growth goals and want a standalone app with your branding and custom design? Check out our Standalone Self-Service Solution!
Are you an internet provider and/or energy supplier and therefore require add-ons such as submitting meter readings or viewing consumption data? We look forward to a joint exchange regarding your application!
Individual Self-Service App
In your branding and design in the app stores
One app in the app stores (Android/iOS)
Provider selection at first app start
Optional extensions possible
Customisable content and branding
Conntac Service Dashboard with separate customer data & employee accesses
How long does it take until our customers can use the MyProvider App?
The complete backend infrastructure is already in place, and the app is also already in the common app stores. The integration of your company as well as the corresponding adjustments is possible within two weeks.
How can we add our CI to the MyProvider App?
Of course, we customise the app branding and content such as logo, primary & secondary colour, contact details and connectivity varieties according to your business.
Why is the MyProvider Solution only available for ISPs with up to 25,000 customers?
The MeinProvider Solution provides AltNets – regardless of the size of the company – with a low-cost entry into the self-service landscape.
In principle, integration into the MyProvider Solution is also possible for ISPs with more than 25,000 customers. However, since the costs exceed those of the standalone solution, integration into the MyProvider solution rarely makes sense for such companies. However, let’s talk about your status quo together first!
Is the MyProvider App the best solution even for 20,000 customers with growth targets at the same time?
In this case, we recommend that you implement a Standalone Solution. However, let us talk about your potentials and compare the monthly licence costs of both solutions.
Why is there no disadvantage if customers see multiple providers when starting the app?
After the first app start and the selection of the provider that goes with it, the provider is already preselected the next time. Your customers will therefore experience the use of the MyProvider App with your corporate identity.
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