Self-Service App

for Internet-Service Providers

The Conntac Self-Service App helps customers of internet service – and telecommunication providers to help themselves without having to contact the service hotline. Independent problem solving creates a positive customer experience and relieves your service hotline provably.

About 80 % of all customers prefer self-service solutions to personal contact with customer service. So expand your service portfolio with the customised Conntac Solution for ISPs – a win-win, not only for your customers!

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Initial setup feature start display and chatflow.

Self-Service App

For technical customer support

Thanks to the intuitive and interactive instructions, customers will be able to solve their home network problems on their own – without a personal assistance from the customer service. In addition to the problem analysis and problem resolution function, the self-service app offers other interesting functions that provide customers with a unique customer experience.

From the setup assistant to WiFi optimisation – the self-service app supports internet service providers and customers with daily technical customer support issues.

Discover all features of the Self-Service App!

View feature overview

Smartphone shows information on network analysis.

Profit on both sides!

Benefits of the Self-Service Solution

Up to 25 % fewer technical calls
Up to 70 % shorter processing time
Fewer field service appointments
24/7 assistance for customers
Long-term customer loyalty
Improvement of the customer experience
Cross- and upselling potentials
Detailed data analysis

Self-Service Dashboard shows data of a customer.

Customer Service Dashboard

App Processes at a glance

If a problem is identified during the self-service process and personal customer support is required, the self-service app forwards users to your customer service team. The Service Dashboard for managers and service agents provides you with all the information you need.

View Service Dashboard

Technical Details