Self-Service App

for Internet-Service Providers

The Conntac Self-Service App helps customers of internet service – and telecommunication providers to help themselves without having to contact the service hotline. Independent problem solving creates a positive customer experience and relieves your service hotline provably.

About 80 % of all customers prefer self-service solutions to personal contact with customer service. So expand your service portfolio with the customised Conntac Solution for ISPs – a win-win, not only for your customers!

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Initial setup feature start display and chatflow.

Self-Service App

For technical customer support

Thanks to the intuitive and interactive instructions, customers will be able to solve their home network problems on their own – without a personal assistance from the customer service. In addition to the troubleshooting feature, other interesting features are also provided to give customers a unique customer experience.

From the setup assistant to WiFi optimisation – the Self-Service App supports internet service providers and customers with daily technical customer support issues.

Discover all features of the Self-Service App!

View feature overview

Smartphone shows information on network analysis.

Profit on both sides!

Benefits of the Self-Service Solution

Up to 25 % fewer technical calls
Up to 70 % shorter processing time
Fewer field service appointments
24/7 assistance for customers
Long-term customer loyalty
Improvement of the customer experience
Cross- and upselling potentials
Detailed data analysis

Self-Service Dashboard shows data of a customer.

Customer Service Dashboard

App Processes at a glance

If a problem is identified during the self-service process and personal customer care is necessary, the app will direct your customers to your customer service. The Service Dashboard for managers and service agents provides you with all the information you need.

View Dashboard

Technical Details