Self-Service App
for Internet-Service Providers
![header_visual_Telekommunikation_DE@2x Customer calls service agent.](https://www.conntac.net/wp-content/uploads/2023/06/header_visual_Telekommunikation_01_EN@2x.webp)
The Conntac Self-Service App helps customers of internet service – and telecommunication providers to help themselves without having to contact the service hotline. Independent problem solving creates a positive customer experience and relieves your service hotline provably.
About 80 % of all customers prefer self-service solutions to personal contact with customer service. So expand your service portfolio with the customised Conntac Solution for ISPs – a win-win, not only for your customers!
![header_visual_Telekommunikation_DE@2x Customer calls service agent.](https://www.conntac.net/wp-content/uploads/2023/06/header_visual_Telekommunikation_01_EN@2x.webp)
OUR CUSTOMERS AND PARTNERS.
Those ISPs already trust in our solution
![color Blue O2 Logo](https://www.conntac.net/wp-content/uploads/2023/03/logo_o2.webp)
![color Logo M-net](https://www.conntac.net/wp-content/uploads/2023/03/logo_m-net.webp)
![logo_htp htp Logo](https://www.conntac.net/wp-content/uploads/2023/03/logo_htp.webp)
![logo_vodafone Logo Vodafone](https://www.conntac.net/wp-content/uploads/2023/03/logo_vodafone.webp)
![color Deutsche Glasfaser Logo](https://www.conntac.net/wp-content/uploads/2023/03/logo_dg.webp)
![color Telefonica Logo](https://www.conntac.net/wp-content/uploads/2023/03/logo_telefonica.webp)
![mockup_group_telko_ersteeinrichtung_de Initial setup feature start display and chatflow.](https://www.conntac.net/wp-content/uploads/2023/04/mockup_group_telko_ersteeinrichtung_EN.webp)
Self-Service App
For technical customer support
Thanks to the intuitive and interactive instructions, customers will be able to solve their home network problems on their own – without a personal assistance from the customer service. In addition to the problem analysis and problem resolution function, the self-service app offers other interesting functions that provide customers with a unique customer experience.
From the setup assistant to WiFi optimisation – the self-service app supports internet service providers and customers with daily technical customer support issues.
Discover all features of the Self-Service App!
![mockup_group_telko_ersteeinrichtung_de Initial setup feature start display and chatflow.](https://www.conntac.net/wp-content/uploads/2023/04/mockup_group_telko_ersteeinrichtung_EN.webp)
![mockup_telko_01 Smartphone shows information on network analysis.](https://www.conntac.net/wp-content/uploads/2023/04/mockup_telko_02_EN-1.webp)
Profit on both sides!
Benefits of the Self-Service Solution
- Up to 25 % fewer technical calls
- Up to 70 % shorter processing time
- Fewer field service appointments
- 24/7 assistance for customers
- Long-term customer loyalty
- Improvement of the customer experience
- Cross- and upselling potentials
- Detailed data analysis
![SERVICE OPERATIONS Self-Service Dashboard shows data of a customer.](https://www.conntac.net/wp-content/uploads/2023/07/mockup_dashboard_service-vorgaenge_EN-scaled.webp)
Customer Service Dashboard
App Processes at a glance
![SERVICE OPERATIONS Self-Service Dashboard shows data of a customer.](https://www.conntac.net/wp-content/uploads/2023/07/mockup_dashboard_service-vorgaenge_EN-scaled.webp)
If a problem is identified during the self-service process and personal customer support is required, the self-service app forwards users to your customer service team. The Service Dashboard for managers and service agents provides you with all the information you need.
Technical Details
Individual Self-Service App
In your branding and design in the app stores
![Icon cloud](https://www.conntac.net/wp-content/uploads/2023/06/icon_customisability.webp)
Greater customisability
![Icon of a gear](https://www.conntac.net/wp-content/uploads/2023/06/icon_no_setup.webp)
No initial IT impact and no maintenance
![Icon – Barcode](https://www.conntac.net/wp-content/uploads/2023/06/icon_integration.webp)
Smooth integration into the existing service infrastructure
![Icon – QR-Code](https://www.conntac.net/wp-content/uploads/2023/06/icon_rocket.webp)
Fast rollout
![Icon heart](https://www.conntac.net/wp-content/uploads/2023/04/icon_heart.webp)
High satisfaction through strong UI/UX focus
![Gen Z und Millennials Man receives call notification on smartphone](https://www.conntac.net/wp-content/uploads/2022/11/Titelbanner_876x300-2.jpg)
Blog
GEN Z AND MILLENNIALS: THE MUTE GENERATION
Find out in our article why Internet service providers need to rethink now at the latest.
![Gen Z und Millennials Man receives call notification on smartphone](https://www.conntac.net/wp-content/uploads/2022/11/Titelbanner_876x300-2.jpg)
Industry News
Increasing customer satisfaction
What is customer satisfaction? Customer satisfaction refers to the extent to which a...
Causes of customer dissatisfaction
Customer satisfaction is at the heart of a successful business. For internet service...
The limits of chatbots in technical customer support
Chatbots have become increasingly popular in recent years and offer an easy way to...
![whitepaper_mockup_vertical_no_shadow Whitepaper magazine with the title automated customer service](https://www.conntac.net/wp-content/uploads/2023/05/whitepaper_mockup_vertical_no_shadow-1.webp)
![icon_arrow right_1 yellow arrow to the whitepaper on the left side](https://www.conntac.net/wp-content/uploads/2023/04/icon_arrow-right_1-1.webp)
Whitepaper
CHECKLIST – IS YOUR COMPANY READY FOR SELF-SERVICE?
Stay informed about the latest industry insights – read our new whitepaper now.
![whitepaper_mockup_vertical_no_shadow Whitepaper magazine with the title automated customer service](https://www.conntac.net/wp-content/uploads/2023/05/whitepaper_mockup_vertical_no_shadow-1.webp)
Whitepaper
CHECKLIST – IS YOUR COMPANY READY FOR SELF-SERVICE?
Stay informed about the latest industry insights – read our new whitepaper now.