Media
Bundled industry know-how
Benefit from the industry expertise of our experts in the Conntac Media Library. Our whitepapers provide detailed information on everything you need to know about self-service in technical customer support. Find out more about industry-specific topics in our online talks and get detailed insights into our solutions and successes in our success stories. Discover now!
Online Talks
Here you will find upcoming online talks on exciting topics in which you are very welcome to participate. Past online talks, such as a success story and much more, can also be easily viewed on-demand.
Whitepaper
In our whitepaper media library, you will find our bundled knowledge on customer service topics, deep insights into our solution and features and gain insight into exciting information about self-service.
Success Stories
From the project beginning, to the release, to the long-term use! Find out in our selection of success stories how our customers use the Conntac Self-Service solution in their company and what results and added value they have achieved.
Coming soon…
Podcast recommendation:
One of our founders and Head of Innovation, Rolf Winter, and his podcast partner Dirk Kutscher provide information in their podcast Neulich im Netz – der Internet-Podcast in fortnightly about topics from the field of internet technologies, protocols and phenomena. The podcast is only available in german.
Industry News
Customer touchpoints in digital customer support – contemporary customer communication
Digitalisation has revolutionised the way in which companies interact with their...
Why customer experience is crucial
In today's business world, customer experience (CX) is more than just a trend - it's the...
Good customer support promotes brand loyalty: What makes good customer service?
The relationship between companies and customers is a complex dynamic based on trust and...