Media
Bundled industry know-how
Benefit from the industry expertise of our experts in the Conntac Media Library. Our whitepapers provide detailed information on everything you need to know about self-service in technical customer support. Find out more about industry-specific topics in our online talks and gain detailed insights into our solutions and successes in our case studies. Discover now!
Online Talks
Here you will find upcoming online talks on exciting topics in which you are very welcome to participate. Past online talks, such as a success story and much more, can also be easily viewed on-demand.
Whitepaper
In our whitepaper media library, you will find our bundled knowledge on customer service topics, deep insights into our solution and features and gain insight into exciting information about self-service.
Case Studies
From the project beginning, to the release, to the long-term use! Find out in our selection of case studies how our customers use the Conntac self-service solution in their company and what results and added value they have achieved.
Podcast recommendation:
One of our founders and Head of Innovation, Rolf Winter, and his podcast partner Dirk Kutscher provide information in their podcast Neulich im Netz – der Internet-Podcast in fortnightly about topics from the field of internet technologies, protocols and phenomena. The podcast is only available in german.
Conntac Know How
Find information and explanations on topics that move us.
Industry News
The future of customer service
Virtual assistants, AI, target groups - the customer service landscape is changing...
Increasing customer satisfaction
What is customer satisfaction? Customer satisfaction refers to the extent to which a...
Causes of customer dissatisfaction
Customer satisfaction is at the heart of a successful business. For internet service...