Discover all self-service features
Create your own Conntac Self-Service App.
The Conntac Self-Service App includes many features to help you successfully drive your technical customer service and your business forward.
Self-Service Features
Create a unique customer experience
The Conntac Self-Service App supports customers in analysing and solving problems on their own, in optimising WiFi and in measuring the speed of their home network. In addition, the app simplifies contact request to your customer service, reduces the workload for administrative user settings and convinces with many other useful features.
Troubleshooting and Analysis
Speed Test
Easy-to-understand as well as tried-and-tested bandwidth measurement.
Optimise WiFi
WiFi optimisation in the home network for your customers.
Troubleshooting
Solve complex technical issues and problems independently.
Setup and administration
WiFi Device Setup
Connect devices with WiFi and share access data quickly.
Customer Portal
The central contact point for all customer matters.
Router Configuration
Easy router configuration via Self-Service App.
Setup Assistant
Set up routers and network-enabled devices in just a few minutes.
Camera Scan
Faultless reading and automatic insertion of data.
Communication
Ticketing
Ticketing for unresolved problems in the home network.
Marketing Channel
Place your advertising where your target group already is.
Contact Channels
Customise contact channels to suit your customer service.
Fault Report
Inform customers about external and internal faults.
