Discover all self-service features
Create your own Conntac Self-Service App.
The Conntac Self-Service App includes many features to help you successfully drive your technical customer service and your business forward.
Self-Service Features
Create an unique customer experience
The Conntac Self-Service App supports customers in analysing and solving problems on their own, in optimising WiFi and in measuring the speed of their home network. In addition, the app simplifies contact request to your customer service, reduces the workload for administrative user settings and convinces with many other useful features.
Troubleshooting and Analysis
Speed Test
Comprehensible and tried and tested bandwidth measurement
WLAN OPTIMIERENNew
New
Optimise WiFi
Independent WiFi Optimisation in your customers’ home network
Popular
PROBLEMLÖSUNGPopular
Troubleshooting
Solve complex technical issues and problems independently
Setup and administration
WIFI Device Setup
EASILY CONNECT WIFI-ENABLED DEVICES TO THE HOME NETWORK
CUSTOMER PORTAL
The central point of contact for all customer issues
ROUTER CONFIGURATION
Configure the router easily via an app
Interesting
EINRICHTUNGSASSISTENTInteresting
Setup Assistant
Set up routers and network-enabled devices in just a few minutes
Camera Scan
Error-free reading and automatic insertion of data
Communication
Ticketing
Ticketing for unresolved problems in the home network
Marketing Channel
Place your advertising where your target group spends time
CONTACT CHANNELS
Customize contact channels to your customer service
FAULT REPORT
Inform customers about external and internal disturbances