Discover all self-service features

Create your own Conntac Self-Service App.

The Conntac Self-Service App includes many features to help you successfully drive your technical customer service and your business forward.

    Self-Service Features

    Create an unique customer experience

    The Conntac Self-Service App supports customers in analysing and solving problems on their own, in optimising WiFi and in measuring the speed of their home network. In addition, the app simplifies contact request to your customer service, reduces the workload for administrative user settings and convinces with many other useful features.

    Troubleshooting and Analysis

    Icon – Speed Test.

    Speed Test

    Comprehensible and tried and tested bandwidth measurement

    Icon – Home network.

    WLAN OPTIMIERENNew

    New

    Optimise WiFi

    Independent WiFi Optimisation in your customers’ home network

    Icon – Magnifier

    Popular

    PROBLEMLÖSUNGPopular

    Troubleshooting

    Solve complex technical issues and problems independently

    Setup and administration

    Icon – Document with WiFi symbol.

    WIFI Device Setup

    Easily connect WIFI-Enabled devices to the home network

    Icon of a person.

    CUSTOMER PORTAL

    The central point of contact for all customer issues

    Icon – router.

    ROUTER CONFIGURATION

    Configure the router easily via an app

    Icon - document with router

    Interesting

    EINRICHTUNGSASSISTENTInteresting

    Setup Assistant

    Set up routers and network-enabled devices in just a few minutes

    Icon – camera.

    Camera Scan

    Error-free reading and automatic insertion of data

    Communication

    Icon – Magnifier

    Ticketing

    Ticketing for unresolved problems in the home network

    Icon – Megaphone.

    Marketing Channel

    Place your advertising where your target group spends time

    Icon – message-speakingbubble.

    CONTACT CHANNELS

    Customize contact channels to your customer service

    Icon - Bell.

    FAULT REPORT

    Inform customers about external and internal disturbances