In the world of customer service, conflicts and complaints are inevitable. Particularly in telephone support, when it comes to technical problems, challenges can arise that require effective handling. In this article, we take a look at the variety of conflicts in customer service, analyze their causes and finally present solutions. Finally, we present an innovative solution that can help to avoid conflicts in technical customer service from the outset.
Conflicts and complaints in customer service: an overview
Conflicts in customer service can take many forms, from dissatisfaction with products or services to difficulties in the communication process. In technical customer service, misunderstandings, long waiting times, unclear instructions or a lack of technical support can often lead to conflicts and complaints. However, successful customer service is not characterized by the complete absence of conflict, but by the ability to manage it constructively.
