Also for landline telephony and repeater

Setup assistant

Initial router setup – from 0 to 100 in just a few minutes

Setting up your home Internet connection in just a few minutes? Yes, it’s possible! With the Conntac Self-Service App, customers can quickly and easily set up their WiFi router and other network-compatible devices via their smartphone.

Support your new customers

in the independent setup of their router or other WiFi-capable devices.

After downloading the app, customers set up the router and the home network themselves using the “setup assistant” function – regardless of whether they have a DSL, cable or fibre optic (FTTx) contract, existing hardware or new hardware sent by the provider.

App screen with calendar for switching date

Create a unique experience

The app now guides customers step by step through the setup of the WiFi router, taking into account connection types, activation dates and other circumstances.

It guides customers unerringly through the setup and finally checks the functionality – without any help from you as the provider or a technician on site.

Setup Assistant – Benefits

Reminder through push notification on the activation day
Step-by-step explanation of the set-up process, hardware such as router and accessories
Recording necessary data with the smartphone camera

Reminder through push notification on the activation day
Step-by-step explanation of the set-up process, hardware such as router and accessories
Recording necessary data with the smartphone camera
Set up router with cabling instructions independently
No technical understanding of your customers necessary
 Available for Android and iOS

Set up router with cabling instructions independently
No technical understanding of your customers necessary
Available for Android and iOS

Initial router setup step by step

meaningful graphics linked with individual instructions

Not all instructions are the same. That’s why we attach great importance to user guidance and presentation. No more complex instructions and abstract graphics.

The setup assistant always offers exactly what your customers need in the respective router setup situation – from the connection variant and router model to smartphone instructions. This means that customers can set up devices themselves in no time at all.

Confused woman reading instructions with smartphone in hand

App screens with router camera scan for WLAN access data

Useful features of the setup assistant

Often, passwords, codes or other data have to be entered for technical devices. However, these steps are prone to errors and service staff usually find it difficult to identify them in the event of service.

The Self-Service App’s Camera Scan feature, which uses the smartphone camera to quickly and easily read and intelligently link data, provides a remedy. This measurably reduces typing errors and the resulting calls to your service hotline.

Holistic customer experience with additional features

Don’t let your customers down after setting up their router. Expand the Self-Service App with many useful features and keep in touch with your customers.

Learn more