Setup Assistant
Initial router setup – from 0 to 100 in just a few minutes
Setting up your home Internet connection in just a few minutes? Yes, it’s possible! With the Conntac Self-Service App, customers can quickly and easily set up their WiFi router and other network-compatible devices via their smartphone.
Support your new customers
in the independent setup of their router or other WiFi-capable devices.
After downloading the app, customers set up their router and home network independently – regardless of whether they have a DSL, cable or fibre optic (FTTx) contract and whether they use existing hardware or new hardware sent by the provider.
Create a unique experience
The app now guides customers step by step through the setup of the WiFi router, taking into account connection types, activation dates and other circumstances.
It guides customers unerringly through the setup and finally checks the functionality – without any help from you as the provider or a technician on site.
Setup Assistant – Benefits
- Reminder through push notification on the activation day
- Step-by-step explanation of the set-up process, hardware such as router and accessories
- Recording necessary data with the smartphone camera
- Reminder through push notification on the activation day
- Step-by-step explanation of the set-up process, hardware such as router and accessories
- Recording necessary data with the smartphone camera
- Set up router with cabling instructions independently
- No technical understanding of your customers necessary
- Available for Android and iOS
- Set up router with cabling instructions independently
- No technical understanding of your customers necessary
- Available for Android and iOS
Initial router setup step by step
meaningful graphics linked with individual instructions
Not all instructions are the same. That’s why we attach great importance to user guidance and presentation. No more complex instructions and abstract graphics.
We always offer exactly what your customers need in their router setup situation – from the connection type to the router model to the smartphone instructions.
Useful features of the setup assistant
Often, passwords, codes or other data have to be entered for technical devices. However, these steps are prone to errors and service staff usually find it difficult to identify them in the event of service.
The Self-Service App’s Camera Scan feature, which uses the smartphone camera to quickly and easily read and intelligently link data, provides a remedy. This measurably reduces typing errors and the resulting calls to your service hotline.
Holistic customer experience with additional features
Don’t leave your customers in the lurch after they have set up their router. Expand the Self-Service App with many useful features and keep in touch with your customers.
Further application possibilities
SETUP OF LANDLINE TELEPHONES AND REPEATERS
After the router has been activated, the feature can also be used to set up landline telephones and repeaters.
In this way, you can offer your customers the full potential of the setup wizard feature.
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Router Configuration
Easy router configuration via Self-Service App.
