![icon_wlan-optimieren Icon - document with router](https://www.conntac.net/wp-content/uploads/2023/02/icon_ersteinrichtung-1.webp)
Setup assistant
Initial router setup – from 0 to 100 in just a few minutes
Setting up your home Internet connection in just a few minutes? Yes, it’s possible! With the Conntac Self-Service App, customers can quickly and easily set up their WiFi router and other network-compatible devices via their smartphone.
![mockup_phone_group_speedtest_de_1 Initial setup app screens](https://www.conntac.net/wp-content/uploads/2023/04/mockup_group_dark_ersteinrichtung_1_EN.webp)
in the independent setup of their router or other WiFi-capable devices.
After downloading the app, customers set up the router and the home network themselves using the “setup assistant” function – regardless of whether they have a DSL, cable or fibre optic (FTTx) contract, existing hardware or new hardware sent by the provider.
![mockup_phone_kamerascan_1_de Initial setup app screens](https://www.conntac.net/wp-content/uploads/2023/04/mockup_group_dark_ersteinrichtung_1_EN.webp)
![logo_tp-link Logo tp-link](https://www.conntac.net/wp-content/uploads/2023/03/logo_tp-link.webp)
![logo_zte Logo ZTE](https://www.conntac.net/wp-content/uploads/2023/03/logo_zte.webp)
![logo_avm Logo AVM](https://www.conntac.net/wp-content/uploads/2023/03/logo_avm.webp)
![logo_askey Logo Askey](https://www.conntac.net/wp-content/uploads/2023/03/logo_askey.webp)
![logo_sagemcom Logo Sagemcom](https://www.conntac.net/wp-content/uploads/2023/03/logo_sagemcom.webp)
![mockup_phone_group_speedtest_de_1 App screen with calendar for switching date](https://www.conntac.net/wp-content/uploads/2023/04/mockup_single_dark_ersteinrichtung_1_EN@2x.webp)
Create a unique experience
The app now guides customers step by step through the setup of the WiFi router, taking into account connection types, activation dates and other circumstances.
It guides customers unerringly through the setup and finally checks the functionality – without any help from you as the provider or a technician on site.
Setup Assistant – Benefits
- Reminder through push notification on the activation day
- Step-by-step explanation of the set-up process, hardware such as router and accessories
- Recording necessary data with the smartphone camera
- Reminder through push notification on the activation day
- Step-by-step explanation of the set-up process, hardware such as router and accessories
- Recording necessary data with the smartphone camera
- Set up router with cabling instructions independently
- No technical understanding of your customers necessary
- Available for Android and iOS
- Set up router with cabling instructions independently
- No technical understanding of your customers necessary
- Available for Android and iOS
meaningful graphics linked with individual instructions
Not all instructions are the same. That’s why we attach great importance to user guidance and presentation. No more complex instructions and abstract graphics.
The setup assistant always offers exactly what your customers need in the respective router setup situation – from the connection variant and router model to smartphone instructions. This means that customers can set up devices themselves in no time at all.
![visual_self-service-dashboard_small Confused woman reading instructions with smartphone in hand](https://www.conntac.net/wp-content/uploads/2023/02/visuak_ersteinrichtung_1.webp)
![mockup_phone_ersteinrichtung_2_de App screens with router camera scan for WLAN access data](https://www.conntac.net/wp-content/uploads/2023/04/mockup_group_dark_ersteinrichtung_2_de_EN.webp)
Useful features of the setup assistant
Often, passwords, codes or other data have to be entered for technical devices. However, these steps are prone to errors and service staff usually find it difficult to identify them in the event of service.
The Self-Service App’s Camera Scan feature, which uses the smartphone camera to quickly and easily read and intelligently link data, provides a remedy. This measurably reduces typing errors and the resulting calls to your service hotline.
![mockup_phone_ersteinrichtung_2_de App screens with router camera scan for WLAN access data](https://www.conntac.net/wp-content/uploads/2023/04/mockup_group_dark_ersteinrichtung_2_de_EN.webp)
Holistic customer experience with additional features
![icons_highlight_kamerascan_de Overview of all function icons](https://www.conntac.net/wp-content/uploads/2023/02/icons_highlight_kamerascan_de.webp)
![mockup_phone_kamerascan_1_de App screen for connecting a new phone to the router](https://www.conntac.net/wp-content/uploads/2023/04/mockup_single_dark_ersteinrichtung_EN@2x.webp)
Setting up landline phones and repeaters with the setup assistant
After the router has been activated, the feature can also be used to set up landline telephones and repeaters.
In this way, you can offer your customers the full potential of the setup wizard feature.
![mockup_phone_kamerascan_1_de App screen for connecting a new phone to the router](https://www.conntac.net/wp-content/uploads/2023/04/mockup_single_dark_ersteinrichtung_EN@2x.webp)
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![icon_wlan-optimieren Icon – Home network.](https://www.conntac.net/wp-content/uploads/2023/02/icon_wlan-optimieren-1.webp)
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![icon_routerconfiguration Icon – router.](https://www.conntac.net/wp-content/uploads/2023/02/icon_routerkonfiguration-1.webp)
ROUTER CONFIGURATION
Configure the router easily via an app
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