Initial router setup – from 0 to 100 in just a few minutes
Setting up your home Internet connection in just a few minutes? Yes, it’s possible! With the Conntac Self-Service App, customers can quickly and easily set up their WiFi router and other network-compatible devices via their smartphone.
Support your new customers
in the independent setup of their router or other WiFi-capable devices.
After downloading the app, customers set up the router and the home network themselves using the “setup assistant” function – regardless of whether they have a DSL, cable or fibre optic (FTTx) contract, existing hardware or new hardware sent by the provider.
Create a unique experience
The app now guides customers step by step through the setup of the WiFi router, taking into account connection types, activation dates and other circumstances.
It guides customers unerringly through the setup and finally checks the functionality – without any help from you as the provider or a technician on site.
Useful features of the setup assistant
Often, passwords, codes or other data have to be entered for technical devices. However, these steps are prone to errors and service staff usually find it difficult to identify them in the event of service.
The Self-Service App’s Camera Scan feature, which uses the smartphone camera to quickly and easily read and intelligently link data, provides a remedy. This measurably reduces typing errors and the resulting calls to your service hotline.
Holistic customer experience with additional features
Don’t let your customers down after setting up their router. Expand the Self-Service App with many useful features and keep in touch with your customers.
Further application possibilities
Setting up landline phones and repeaters with the setup assistant
After the router has been activated, the feature can also be used to set up landline telephones and repeaters.
In this way, you can offer your customers the full potential of the setup wizard feature.
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Independent WiFi Optimisation in your customers’ home network
Configure the router easily via an app