MyProvider – The Conntac Self-Service solution for internet providers up to 25,000 customers. Read the latest blog article now
Take pressure off your service hotline. Increase customer satisfaction.
Every day, our Self-Service Solution helps thousands of customers with technical and non-technical problems without having to go through a service hotline.
Reduce cost
Savings-potential of the Conntac Self-Service Solution.
%
less calls to your service hotline
%
of customers help themselves using self-service
Up to 80% of all customer issues can be handled directly through our Self-Service app.
%
faster handling of support calls
Our customers and partners.
We work closely with our customers and partners. Together, we develop strategies to make our Self-Service Solution even better. Learn more about what our customers have to say about our work. Our references
Customer service reinvented
The Conntac Self-Service Solution.
The Conntac Self-Service Solution supports your customers with all customer care issues. Be it the first-time setup, troubleshooting the internet connection or helping to get in touch with your service center. With our self-service base package, long waiting times on hotlines or having to go through long lists of questions and instructions over the phone are a thing of the past. Our solution is empowering customers to help themselves – 24/7, intuitively and automized. Independent of what your customers’ problems might be. Be it technical or non-technical. The extensibility of the Conntac Self-Service Solution allows you to offer the best possible, individualized service to your customer.
- Automatic problem detection
- Automatic problem solving
- Interactive & individual help
- Support for service agents when talking to customers
- Understand your customers better and more quickly
- No systems integration needed
Tailored to your needs
The Standalone Solution
Your own Self-Service App – ideal for Internet providers with 25,000 or more end customers
Are you an Internet provider with more than 25,000 end customers and would like to offer your end customers your own self-service app? Then the standalone solution is exactly tailored to your needs.
The MyProvider Solution
A Self-Service App – ideal for Internet providers with up to 25,000 end customers
You are an Internet provider, public utility or municipality with up to 25,000 end customers and would like to offer your end customers a self-service solution? Then the MyProvider Solution is tailored exactly to your needs.
Extensible set of functions
A modular system for all customer care affairs.
We are constantly improving and extending our solution. The continuous and close collaboration with our customers is key to this process. Extending the base package of the Conntac Self-Service Solution is uncomplicated and fast. Overview
Incident notifications
Marketing channel
First-time setup
Contact channels
Sign up now
The Conntac Newsletter.
Subscribe now to our newsletter and learn more about our project progress and other exciting news from the industry, the network and from us, the Conntac team.
Swiss Customer Service Summit 2022
15.09.2022
Every year since 2011, the Swiss Customer Service Summit has brought together executives from sales, marketing and service. Here, experienced customer speakers present their best practice projects. Visitors are also offered an exhibition hall with solution... read more
Digital Transformation World
20.09.2022 - 22.09.2022
The Digital Transformation World combines inspiring content with real-world knowledge in an interactive festival environment where participants are inspired and energized in their fields. Visitors are brought in as active participants to network, collaborate and... read moreAutomated Customer Service – Opportunities and Risks
The possibilities to use new technologies in customer service are manifold and the potential behind them is unlimited.
