Reduce the workload on your service hotline, cut processing times and costs in the service centre & field service and take your customer and user experience to the next level.
Help your customers to help themselves. 80 % of customers help themselves thanks to self-service.
Onboard new customers quickly and easily and utilise up- and cross-selling potential.
Support your service agents & technicians on the way to work, during and beyond. Reduce your average service processing time by up to 70%.
Analyse detailed real-time data and derive important measures. GDPR-compliant.
We empower consumers and professionals.
“With the o2 my Service app, we have found the perfect complement for an outstanding customer journey. Our customers can resolve their issues themselves 24/7.”
Christian Schmidtchen
Head of Digital Enablement & Innovation at Telefónica Germany
The service platform
Offer a unique service throughout the entire customer journey.
Reduce the load on your service hotline and increase the satisfaction of your customers.
Smooth and paper-free access management. Because safety matters.
Whether it's new partnerships, product developments or internal milestones — here you can find out first-hand what drives Conntac and how we are helping to shape the future of Self-Service.
24.11.2025
Conntac GmbH is pleased to officially announce the successful cooperation with Drei Österreich.
01.08.2025
Conntac GmbH was named Partner of the Month August 2025 by the BREKO purchasing association. Find out more here.
28.05.2025
The new app called NetCom BW hilft, provided by Conntac, is now available and supports NetCom BW customers in setting up their home network and much more.
What does Generation Z expect from today's customer service? This white paper gives you an insight into the behavior of the younger generation. Find out more now!
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