Our new blog post is online! Find out what happened at Conntac in the last year in our year in review.Learn more
Take pressure off your service hotline. Increase customer satisfaction.
Every day, our Self-Service Solution helps thousands of customers with technical and non-technical problems without having to go through a service hotline.
Reduce cost
Savings-potential of the Conntac Self-Service Solution.
%
less calls to your service hotline
%
of customers help themselves using self-service
Up to 80% of all customer issues can be handled directly through our Self-Service app.
%
faster handling of support calls
Our customers and partners.
We work closely with our customers and partners. Together, we develop strategies to make our Self-Service Solution even better. Learn more about what our customers have to say about our work. Our references
Customer service reinvented
The Conntac Self-Service Solution.
The Conntac Self-Service Solution supports your customers with all customer care issues. Be it the first-time setup, troubleshooting the internet connection or helping to get in touch with your service center. With our self-service base package, long waiting times on hotlines or having to go through long lists of questions and instructions over the phone are a thing of the past. Our solution is empowering customers to help themselves – 24/7, intuitively and automized. Independent of what your customers’ problems might be. Be it technical or non-technical. The extensibility of the Conntac Self-Service Solution allows you to offer the best possible, individualized service to your customer.
- Automatic problem detection
- Automatic problem solving
- Interactive & individual help
- Support for service agents when talking to customers
- Understand your customers better and more quickly
- No systems integration needed
Tailored to your needs
The Standalone Solution
Your own Self-Service App – ideal for Internet providers with 25,000 or more end customers
Are you an Internet provider with more than 25,000 end customers and would like to offer your end customers your own self-service app? Then the standalone solution is exactly tailored to your needs.
The MyProvider Solution
A Self-Service App – ideal for Internet providers with up to 25,000 end customers
You are an Internet provider, public utility or municipality with up to 25,000 end customers and would like to offer your end customers a self-service solution? Then the MyProvider Solution is tailored exactly to your needs.
Extensible set of functions
A modular system for all customer care affairs.
We are constantly improving and extending our solution. The continuous and close collaboration with our customers is key to this process. Extending the base package of the Conntac Self-Service Solution is uncomplicated and fast. Overview
Incident notifications
Marketing channel
First-time setup
Contact channels
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Fiberdays 2023
15.03.2023 - 16.03.2023
The Fiberdays in Wiesbaden serve as a platform for over 200 national and international exhibitors to present their products, services and information in the field of future-proof fibre optics. The program with top-class speakers and experts from politics, science and... read more
Connected North 2023
17.04.2023 - 18.04.2023
Connected North provides a platform to drive gigabit infrastructure in the North of the UK in the aftermath of the pandemic. It brings together 120 experts and 1500 visitors from across the digital ecosystem to discuss social and economic growth enabled by... read moreAutomated Customer Service – Opportunities and Risks
The possibilities to use new technologies in customer service are manifold and the potential behind them is unlimited.
