Reduce the workload on your service hotline, cut processing times and costs in the service centre & field service and take your customer and user experience to the next level.
Help your customers to help themselves. 80 % of customers help themselves thanks to self-service.
Onboard new customers quickly and easily and utilise up- and cross-selling potential.
Support your service agents & technicians on the way to work, during and beyond. Reduce your average service processing time by up to 70%.
Analyse detailed real-time data and derive important measures. GDPR-compliant.
We empower consumers and professionals.
“With the o2 my Service app, we have found the perfect complement for an outstanding customer journey. Our customers can resolve their issues themselves 24/7.”
Christian Schmidtchen
Head of Digital Enablement & Innovation at Telefónica Germany
The service platform
Offer a unique service throughout the entire customer journey.
Reduce the load on your service hotline and increase the satisfaction of your customers.
Smooth and paper-free access management. Because safety matters.
Whether it's new partnerships, product developments or internal milestones — here you can find out first-hand what drives Conntac and how we are helping to shape the future of Self-Service.
28.5.2025
The new app called NetCom BW hilft, provided by Conntac, is now available and supports NetCom BW customers in setting up their home network and much more.
23.5.2025
Setting up Internet connections is often complex for providers and network operators. Conntac offers a central solution for setup, troubleshooting and optimization — combined with powerful hardware from Genexis, Internet access is significantly simplified.
20.1.2025
Conntac GmbH, provider of a service platform for technical support, was once again awarded the renowned kununu Top Company seal. The company received the coveted recognition back in 2022, 2023 and 2024, and in 2025, it is once again one of the employers with an outstanding corporate culture.
What does Generation Z expect from today's customer service? This white paper gives you an insight into the behavior of the younger generation. Find out more now!
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