Reduce the workload on your service hotline, cut processing times and costs in the service centre & field service and take your customer and user experience to the next level.
Help your customers to help themselves. 80 % of customers help themselves thanks to self-service.
Onboard new customers quickly and easily and utilise up- and cross-selling potential.
Support your service agents & technicians on the way to work, during and beyond. Reduce your average service processing time by up to 70%.
Analyse detailed real-time data and derive important measures. GDPR-compliant.
We empower consumers and professionals.
“With the o2 my Service app, we have found the perfect complement for an outstanding customer journey. Our customers can resolve their issues themselves 24/7.”
Christian Schmidtchen
Head of Digital Enablement & Innovation at Telefónica Germany
The service platform
Offer a unique service throughout the entire customer journey.
Reduce the load on your service hotline and increase the satisfaction of your customers.
Smooth and paper-free access management. Because safety matters.
What does Generation Z expect from today's customer service? This white paper gives you an insight into the behavior of the younger generation. Find out more now!
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