For end customers, service teams and technicians.
Help your customers to help themselves. 80 % of customers help themselves thanks to self-service.
Onboard new customers quickly and easily and utilise up- and cross-selling potential.
Support your service agents & technicians on the way to work, during and beyond. Reduce your average service processing time by up to 70%.
Analyse detailed real-time data and derive important measures. GDPR-compliant.
We empower consumers and professionals.
“With the o2 my Service app, we have found the perfect complement for an outstanding customer journey. Our customers can resolve their issues themselves 24/7.”
Christian Schmidtchen
Head of Digital Enablement & Innovation at Telefónica Germany
Ohne strukturierte Aktivierung bleibt Glasfaser Kapitalbindung statt Rendite
Der Glasfaserausbau ist vielerorts abgeschlossen. Doch zwischen Anschluss und tatsächlicher Nutzung liegt ein entscheidender Engpass: die Aktivierungsarchitektur. Take-Up entsteht nicht durch Kampagnen. Es entsteht durch Struktur entlang der gesamten Journey – von Information über Entscheidung und Aktivierung bis zur Nutzung. Wir betrachten Take-Up als strategischen Hebel für Wirtschaftlichkeit – eingebettet in eine skalierbare Plattform-Logik.
Mehr zur Take-Up PerspektiveThe service platform
Offer a unique service throughout the entire customer journey.
Reduce the load on your service hotline and increase the satisfaction of your customers.
Smooth and paper-free access management. Because safety matters.
Whether it's new partnerships, product developments or internal milestones — here you can find out first-hand what drives Conntac and how we are helping to shape the future of Self-Service.
16.09.2026
SFN is expanding technical customer support for DBN and Northern Access with two self-service apps from Conntac. In the first month, nearly 2,000 downloads and around 7,000 processes were recorded.
27.08.2026
GELSEN-NET is expanding its technical customer service with a customer self-service app from Conntac. The app assists customers with setup, troubleshooting, and other matters related to internet and TV services.
15.09.2026
The new Conntac Dashboard provides greater clarity and forms the foundation for the further development of an end-to-end platform for technical service.
What does Generation Z expect from today's customer service? This white paper gives you an insight into the behavior of the younger generation. Find out more now!
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