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Take pressure off your service hotline. Increase customer satisfaction.

Every day, our Self-Service Solution helps thousands of customers with technical and non-technical problems without having to go through a service hotline.

Reduce cost

Savings-potential of the Conntac Self-Service Solution.

%

less calls to your service hotline

Your support hotline will receive up to 25% less calls thanks to our Self-Service solution.

%

of customers help themselves using self-service

Up to 80% of all customer issues can be handled directly through our Self-Service app.

%

faster handling of support calls

The average handling time (AHT) of phone support calls will be reduced by up to 70%.

Our customers and partners.

We work closely with our customers and partners. Together, we develop strategies to make our Self-Service Solution even better. Learn more about what our customers have to say about our work. Our references

Customer service reinvented

The Conntac Self-Service Solution.

The Conntac Self-Service Solution supports your customers with all customer care issues. Be it the first-time setup, troubleshooting the internet connection or helping to get in touch with your service center. With our self-service base package, long waiting times on hotlines or having to go through long lists of questions and instructions over the phone are a thing of the past. Our solution is empowering customers to help themselves – 24/7, intuitively and automized. Independent of what your customers’ problems might be. Be it technical or non-technical. The extensibility of the Conntac Self-Service Solution allows you to offer the best possible, individualized service to your customer.

  • Automatic problem detection
  • Automatic problem solving
  • Interactive & individual help
  • Support for service agents when talking to customers
  • Understand your customers better and more quickly
  • No systems integration needed

Tailored to your needs

The Standalone Solution

Your own Self-Service App – ideal for Internet providers with 25,000 or more end customers

Are you an Internet provider with more than 25,000 end customers and would like to offer your end customers your own self-service app? Then the standalone solution is exactly tailored to your needs. 

The MyProvider Solution

A Self-Service App – ideal for Internet providers with up to 25,000 end customers

You are an Internet provider, public utility or municipality with up to 25,000 end customers and would like to offer your end customers a self-service solution? Then the MyProvider Solution is tailored exactly to your needs.

Extensible set of functions

A modular system for all customer care affairs.

We are constantly improving and extending our solution. The continuous and close collaboration with our customers is key to this process. Extending the base package of the Conntac Self-Service Solution is uncomplicated and fast. Overview

Incident notifications

Inform about external & internal outages

Marketing channel

Proactive customer channel

First-time setup

Online in a matter of seconds

Contact channels

Phone, chat, callback, email

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The Conntac Newsletter.

Subscribe now to our newsletter and learn more about our project progress and other exciting news from the industry, the network and from us, the Conntac team. 

Fiberdays 2023

15.03.2023 - 16.03.2023

The Fiberdays in Wiesbaden serve as a platform for over 200 national and international exhibitors to present their products, services and information in the field of future-proof fibre optics. The program with top-class speakers and experts from politics, science and... read more

Connected North 2023

17.04.2023 - 18.04.2023

Connected North provides a platform to drive gigabit infrastructure in the North of the UK in the aftermath of the pandemic. It brings together 120 experts and 1500 visitors from across the digital ecosystem to discuss social and economic growth enabled by... read more
White Paper

Automated Customer Service – Opportunities and Risks

The possibilities to use new technologies in customer service are manifold and the potential behind them is unlimited.