Savings-potential of the Conntac Self-Service Solution.
less calls to your service hotline
of customers help themselves using self-service
Up to 80% of all customer issues can be handled directly through our Self-Service app.
faster handling of support calls
Customer service reinvented
The Conntac Self-Service Solution.
The Conntac Self-Service Solution supports your customers with all customer care issues. Be it the first-time setup, troubleshooting the internet connection or helping to get in touch with your service center. With our self-service base package, long waiting times on hotlines or having to go through long lists of questions and instructions over the phone are a thing of the past. Our solution is empowering customers to help themselves – 24/7, intuitively and automized. Independent of what your customers’ problems might be. Be it technical or non-technical. The extensibility of the Conntac Self-Service Solution allows you to offer the best possible, individualized service to your customer.
- Automatic problem detection
- Automatic problem solving
- Interactive & individual help
- Support for service agents when talking to customers
- Understand your customers better and more quickly
- No systems integration needed
Extensible set of functions
A modular system for all customer care affairs.
We are constantly improving and extending our solution. The continuous and close collaboration with our customers is key to this process. Extending the base package of the Conntac Self-Service Solution is uncomplicated and fast. Overview