Smartphone screens with various MyProvider functions

New self-service app for internet providers up to 25,000 end customers

With the MyProvider app, our Conntac self-service solution is now also available for internet providers with up to 25,000 customers.

As one of the leading providers of technical self-service in the German-speaking telecommunications market, we are bundling our best practice experience in a new app. Whether internet provider, AltNet, municipality or regional company – the app is specially designed for the needs of providers with up to 25,000 customers.


What is the MyProvider App?

With the MyProvider app, internet providers with up to 25,000 customers can take their customer service to the next level. The MyProvider app offers the provider’s customers a service platform that provides support for initial setup, Wi-Fi optimisation and full fault clearance of the connection, among other things.

The MyProvider app is therefore the first point of contact for technical service enquiries, impressing with its user-friendly interface and seamless integration into the provider’s service landscape. This ensures a consistent user experience and customers receive individual and targeted support at all times.


How does the MyProvider app work?

The MyProvider App is provided by Conntac in the App Stores (Android / iOS). After downloading the app, customers can use the provider selection to find the appropriate solution.

3 steps to using the MyProvider App

The analysis of the home network can now be started directly in the start menu.

Discover more


Self-Service Apps

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Checklist: Is your company ready for self-service?

Whitepaper Mockup Is your company ready for self-service?


Experience the solution in our new video!

Live Demo

Find out more about the potential of our solution!

Florian Franzl

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