Service Dashboard
Optimise processes in technical customer support
Conntac’s Service Dashboard gives service agents and managers full control over customers’ in-app operations in the Self-Service App.
Everything at a glance
The Conntac Dashboard
All processes and problems from the Conntac Self-Service App are processed and available in real time. In addition, fault messages can be created. With the help of these insights, it is possible to react specifically to the needs of the customers and to improve the customer experience in the long term.
![Icon – Padlock](https://www.conntac.net/wp-content/uploads/2023/04/icon_settings.webp)
SERVICE OPERATIONS
![Icon – Serial number](https://www.conntac.net/wp-content/uploads/2023/04/icon_alert.webp)
Fault Report
![Icon – Barcode](https://www.conntac.net/wp-content/uploads/2023/04/icon_customer.webp)
User management
![Icon – QR-Code](https://www.conntac.net/wp-content/uploads/2023/04/icon_chart_bar.webp)
Statistics
![SERVICE OPERATIONS Dashboard screen with user operations.](https://www.conntac.net/wp-content/uploads/2023/07/mockup_dashboard_service-vorgaenge_EN-scaled.webp)
Targeted troubleshooting
SERVICE OPERATIONS
![SERVICE OPERATIONS Dashboard screen with user operations.](https://www.conntac.net/wp-content/uploads/2023/07/mockup_dashboard_service-vorgaenge_EN-scaled.webp)
The self-service dashboard provides your employees with a clear and detailed insight into the situation of your customers. The agents can use the unique incident number in the app to view the troubleshooting steps already carried out by the customer and thus provide quick and targeted support in solving the technical problem.
![Statistics Agent checks real-time data in the dashboard.](https://www.conntac.net/wp-content/uploads/2023/07/mockup_dashboard_service-statistiken_EN-1-scaled.webp)
Everything at a glance
Statistics
![Statistics Agent checks real-time data in the dashboard.](https://www.conntac.net/wp-content/uploads/2023/07/mockup_dashboard_service-statistiken_EN-1-scaled.webp)
With statistics, managers have an overview of all processes and KPIs from the Conntac Self-Service App. With the statistical findings, service managers can make their customer service future-proof and competitive.
![Statistics Agent checks real-time data in the dashboard.](https://www.conntac.net/wp-content/uploads/2023/07/mockup_dashboard_service-statistiken_EN-1-scaled.webp)
![Fault Reports Create a new incident report in the dashboard.](https://www.conntac.net/wp-content/uploads/2023/07/mockup_dashboard_grosssraumstoerungen_EN-scaled.webp)
Manage Fault Reports
Fault Management
![Fault Reports Create a new incident report in the dashboard.](https://www.conntac.net/wp-content/uploads/2023/07/mockup_dashboard_grosssraumstoerungen_EN-scaled.webp)
With the Fault Management feature, internal or external faults can be communicated directly to customers in a quick and uncomplicated manner. Whether they occur with a specific router, a specific smartphone or are location-specific by area code or postcode. Resolved faults are displayed to users using the reminder feature via push notification. In the problem-solving process, these are taken into account accordingly, so that customers are informed in the event of a fault and do not burden the hotline.
![mockup_mein_provider_02_de Agent checks user data in the dashboard.](https://www.conntac.net/wp-content/uploads/2023/07/mockup_mein_provider_02_EN-scaled.webp)
Administration
User Administration
![mockup_mein_provider_02_de Agent checks user data in the dashboard.](https://www.conntac.net/wp-content/uploads/2023/07/mockup_mein_provider_02_EN-scaled.webp)
The user administration of the service dashboard can be used to create and manage employee profiles and assign roles and rights.
Via the user administration, a profile can be created, managed and removed for all responsible service employees.
![mockup_mein_provider_02_de Agent checks user data in the dashboard.](https://www.conntac.net/wp-content/uploads/2023/07/mockup_mein_provider_02_EN-scaled.webp)
![header_visual_standalone_telko_01 Telecommunications header - Man on the phone with service employee.](https://www.conntac.net/wp-content/uploads/2023/02/header_visual_standalone_telko_01.webp)
Service Dashboard at a glance
Benefits
- Targeted and fast problem solving through transparent app processes
- Detailed statistics and evaluations in real time
- Fast turnaround and reduction of telephone time (AHT)
- Improvement of the customer experience
- Technical customer service at the cutting edge
Service Dashboard at a glance
Technical benefits
![Icon cloud](https://www.conntac.net/wp-content/uploads/2023/04/icon_cloud.webp)
Cloud-based
![Icon of a gear](https://www.conntac.net/wp-content/uploads/2023/06/icon_no_setup.webp)
No setup or maintenance necessary
![Icon – Barcode](https://www.conntac.net/wp-content/uploads/2023/06/icon_server.webp)
German servers
![Icon – QR-Code](https://www.conntac.net/wp-content/uploads/2023/06/icon_csv_data.webp)
Real-time data and CSV export
![Icon – QR-Code](https://www.conntac.net/wp-content/uploads/2023/06/icon_internet.webp)
For all common browsers
![contactchannels_pic_2 Service employee with headset is in a call.](https://www.conntac.net/wp-content/uploads/2023/02/kontaktkanaele_pic_2.webp)
Fast and targeted troubleshooting.
Service Dashboard in Technical Customer Service
Up to 80 % of the users of the Conntac Self-Service solution help themselves with Internet problems.
Certain technical problems nevertheless require personal contact with the customer service. However, the service hotline is usually too busy, especially in technical customer service. Certain problems require long clarification times. In addition, many customers find it difficult to identify and describe their home network problems due to a lack of technical understanding.
With the self-service dashboard, service employees can keep an eye on all app processes and customer data so that they can provide quick and targeted support in solving technical problems in the home network. The volume and duration of telephone calls to the service hotline are significantly reduced. The key to an outstanding customer experience in technical customer service!
![whitepaper_mockup_vertical_no_shadow Whitepaper magazine with the title automated customer service](https://www.conntac.net/wp-content/uploads/2023/05/whitepaper_mockup_vertical_no_shadow-1.webp)
![icon_arrow right_1 yellow arrow to the whitepaper on the left side](https://www.conntac.net/wp-content/uploads/2023/04/icon_arrow-right_1-1.webp)
Whitepaper
CHECKLIST – IS YOUR COMPANY READY FOR SELF-SERVICE?
Stay informed about the latest industry insights – read our new whitepaper now.
![whitepaper_mockup_vertical_no_shadow Whitepaper magazine with the title automated customer service](https://www.conntac.net/wp-content/uploads/2023/05/whitepaper_mockup_vertical_no_shadow-1.webp)
Whitepaper
CHECKLIST – IS YOUR COMPANY READY FOR SELF-SERVICE?
Stay informed about the latest industry insights – read our new whitepaper now.