The advantages of using Self-Service Solutions, especially in technical customer service, are obvious. Self-Service technologies can bring significant financial benefits to businesses, such as cost reduction and increased sales, as well as a value for customers, thus helping to improve business performance in general.
But how does one determine whether one’s company is ready for Self-Service? Admittedly, a very individual and therefore not an easy question. However, we at Conntac say: Every company is ready for Self-Service! To be more precise: we make the implementation and use of self-service in customer service as easy as possible for our customers.
In our Checklist – Is your company ready for Self-Service? we give you a comprehensive overview of which aspects should definitely be considered in the course of implementing Self-Service Solutions. Before you lay the cornerstone of your own Self-Service Solution, we would therefore like to clarify as many unanswered questions as possible for you in advance. Are you ready for Self-Service? Yes you are – but convince yourself!
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