What demands does Generation Z have on today’s customer service?
A question that not only occupies our customers, but also the Conntac team. Customer service strategies should be regularly questioned, especially when a new generation is on the rise that behaves differently and brings with it new requirements.
In this whitepaper, you will get an insight into the behaviour of the younger generation. In addition, we look at the question of why Generation Z dislikes making phone calls and we give you a descriptive presentation of interesting statistics. Finally, we clarify the question of which customer service strategies you can use to make your company interesting for the new generations as well as for your employees.
In the whitepaper Customer Service for Generation Z you will learn:
- Characteristics and behaviour of Generation Z
- What Generation Z expects from customer services
- What Gen-Z employees expect in customer service
- Understanding what is already standard
- Generation Z = customer service via self-service apps
- Statistics: Facts & Figures
- Conclusion: Solution and strategy for your digital customer service
Companies that are aware of the requirements and behaviour of the new generation and optimise their customer service accordingly create real added value.