Customer satisfaction is one of the most important metrics in business, which not only helps to increase sales and profits, but is also a key factor in attracting new customers. But the expectations of customer service are changing rapidly.
Customers expect faster and individualised support from companies. Particularly in complex contexts in technical customer service, they must increasingly be able to rely on the support of the companies.
The requirements for rapidity, competence and problem-solving ability have become much higher in today’s digital age.
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