What are Self-Service Apps?
Self-service apps are applications that allow users to perform specific tasks or services on their own, without direct human interaction. These apps provide intuitive user interfaces and self-help features to help users address their concerns or need quickly and efficiently. They range from set-up wizards and problem-solving functions to individual account management and assistance with all service processes. Self-service apps are used in various fields such as customer service, finance, retail, telecommunications, travel and tourism management. They are revolutionising the way we interact and use services.
What are the benefits of self-service apps?
Self-service apps offer a variety of benefits for customers and businesses. They enable a significant increase in efficiency as they reduce waiting times and manual processing. Customers benefit from the ability to complete tasks independently, which leads to significant time savings. The intuitive user interface and personalised functions improve the user experience and ensure smooth interaction. In addition, the automation of processes through self-service apps allows companies to reduce costs. By allowing certain tasks and services to be carried out independently by users, resources are freed up that can be used for other business aspects. All in all, self-service apps offer a win-win situation by allowing both customers and companies to benefit from the many advantages.
In which areas are self-service apps used?
Customer service:
- Processing of enquiries, complaints or orders
Finance:
- Banking transactions such as transfers, account monitoring and payments
Retail:
- Purchases, orders or product information via self-service kiosks
Telecommunications:
- Self-management of contracts, tariffs, billing or technical support
- Internet connection set-up
- Problem analysis and troubleshooting in case of connection problems
- WiFi Optimisation for better signal strength
- Speed tests to check the Internet speed
- Individual router configurations
Travel and tourism:
- Online bookings, check-ins, flight changes or travel information
Healthcare:
- Making appointments with doctors or medical facilities
- Checking test results or medical reports
- Managing insurance claims
Education:
- Online registration for courses or events
- Access to learning materials or online courses
- Managing tuition fees and payments
Utilities:
- Managing electricity, water or gas bills
- Reporting meter readings
- Setting up or changing services
- Monitoring energy consumption and costs
- Tips and advice on energy saving
- Integration of smart home devices to control energy consumption
Insurance:
- Online insurance purchases and renewals
- Claims reporting and processing
- Access to insurance documents and information
Real estate:
- Online search for real estate offers
- Appointments for viewings
- Management of rental contracts or payments
Human resources:
- Employee self-service for pay slips and tax documents
- Application for leave or changes in working hours
- Access to employee handbooks and internal resources
Public administration:
- Applying for ID cards, licences or permits
- Reporting problems or concerns to local government
- Accessing government benefits and assistance
Automotive industry:
- Buying or leasing vehicles online
- Making appointments for service or repairs
- Access to vehicle documents and information
