Field service technician on mobile phone and NOC on dashboard
22.03.2024

Entry – The new field service management solution powered by Conntac

For some years now, we have also been using another product for an existing customer of our Conntac self-service solution: a solution for the field service management. In the meantime, we at Conntac have learnt a lot, developed the product further and constantly improved it. We are now proud to announce that we can also offer the Field Service Management solution to other companies. Find out more about Entry, the new solution from Conntac GmbH.

 

  • With Entry, we are expanding our product portfolio with another effective tool for your service centre.
  • Entry was developed both for our existing customers in the telecommunications industry and for other interested companies

 

What is the entry solution?

Entry – consisting of an app for technicians in the field and the dashboard for the Network Operation Centre – is the ideal complete solution for field service management. Entry is not only the perfect complementary solution for numerous Internet service providers, but also offers the following benefits for municipal utilities and energy suppliers a holistic, digital field service management tool. Thanks to the use of Entry, time-consuming calls to register and deregister locations are a thing of the past. From now on, all relevant information is available centrally and digitally for authorised employees – even the tedious search for addresses is no longer necessary, as Entry already provides the correct location data intuitively.

 

Secure and controlled access management

With the Entry solution, network operation managers and executives can ensure that all access to sites is controlled and monitored. In the event of hazardous situations or a lack of feedback from field staff, all notifications are activated so that action can be taken quickly. Entry thus not only ensures the safety of personnel, but also the controlled protection of sites and facilities.

To the Entry solution page.

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ABOUT CONNTAC

Conntac revolutionizes support processes. Conntac’s self-service solution identifies problems autonomously, conducts an intelligent dialog with customers in the event of a problem, and provides help for self-help. This reduces call center costs by up to 25%.

In 2017, the company was awarded the Founder’s Prize – Digital Innovations at CeBIT. In 2018, Conntac successfully released the o2 my Service app for Telefónica Deutschland and has since welcomed many other telecommunication companies such as M-net and Vodafone as partners. For more information, please visit: www.conntac.net/en/

 

PRESS CONTACT
Cynthia Loos
+ 49 (0)821 90780960
[email protected]
www.conntac.net/en/