The M-net hilft App

a long-term partnership between BUGLAS members

M-net expands its service offering with the Conntac self-service solution for Internet providers. Get to know the advantages.

    MockUp of the M-net hilft App and Buglas logo
    App Screen of the M-net hilft App.


    The M-net advantages of the Conntac White Label Solution.

    • A market-proven solution in the M-net design
    • Always up-to-date solution with 24/7 support for M-net customers
    • Usage of cross- and upselling potentials
    • No integration effort in the first version
    • Fast onboarding of M-net employees
    • Modular and expandable at any time
    • Special conditions thanks to the BUGLAS partnership
    MockUp of the M-net hilft App.

    The cooperation in detail

    The M-net hilft Self-Service Solution

    Increasing demands on the speed, availability and stability of the Internet are challenging ISPs to expand their offerings to meet the needs of their customers. That is why M-net Telekommunikations GmbH, Bavaria’s leading fiber optic provider, offers its customers one of the fastest and most modern networks in Europe.

    To further optimize the customer experience, M-net has expanded its service offering to include the Conntac self-service solution, providing customers with 24/7 assistance. Thanks to the close cooperation in all project phases, the app could be optimally adapted to the needs of M-net customers. In particular, the joint customer journey mapping, the specification of the technical infrastructure, and a strong focus on the usability of the app and the simplicity of the assistance provided have contributed significantly to the success of the app. The fact that the app is the right answer to customers’ problems is also shown by the steadily increasing download and usage rates.

    Feedback from our partners

    What the partners say about our cooperation

    Portrait Markus Niedermayer
    "The congenial cooperation was particularly evident when discussing the technical details. The depth of integration required from our customers' point of view was achieved in a very short time frame."

    Markus Niedermayer
    Head of Service & Operations, M-net

    Portrait CEO Dr. Michael Faath
    The common understanding of how the solution should look in the end resulted in many opportunities for the further development of the project. Particularly due to the regional proximity, the uncomplicated exchange was very often possible directly and personally, which we very much appreciate about our cooperation."

    Michael Faath
    Chief Executive Officer, Conntac

    A few steps to an individual solution

    Your way to more customer satisfaction


    Contact us for a live demo


    You will receive an offer with special conditions


    Technical implementation after contract conclusion in 10-12 weeks

    Green Checkmark

    Your own self-service solution in action for more satisfied customers