The M-net hilft App
a long-term partnership between BUGLAS members
M-net expands its service offering with the Conntac self-service solution for Internet providers. Get to know the advantages.
EXCLUSIVE ADVANTAGES OF A PARTNERSHIP
The M-net advantages of the Conntac White Label Solution.
- A market-proven solution in the M-net design
- Always up-to-date solution with 24/7 support for M-net customers
- Usage of cross- and upselling potentials
- No integration effort in the first version
- Fast onboarding of M-net employees
- Modular and expandable at any time
- Special conditions thanks to the BUGLAS partnership
The cooperation in detail
The M-net hilft Self-Service Solution
Increasing demands on the speed, availability and stability of the Internet are challenging ISPs to expand their offerings to meet the needs of their customers. That is why M-net Telekommunikations GmbH, Bavaria’s leading fiber optic provider, offers its customers one of the fastest and most modern networks in Europe.
To further optimize the customer experience, M-net has expanded its service offering to include the Conntac self-service solution, providing customers with 24/7 assistance. Thanks to the close cooperation in all project phases, the app could be optimally adapted to the needs of M-net customers. In particular, the joint customer journey mapping, the specification of the technical infrastructure, and a strong focus on the usability of the app and the simplicity of the assistance provided have contributed significantly to the success of the app. The fact that the app is the right answer to customers’ problems is also shown by the steadily increasing download and usage rates.
A few steps to an individual solution
Your way to more customer satisfaction
Contact us for a live demo
You will receive an offer with special conditions
Technical implementation after contract conclusion in 10-12 weeks
Your own self-service solution in action for more satisfied customers