Customers are faced with increasing technical challenges regarding their home network. At the same time, they have high expectations of good customer service. Internet service providers have to meet these challenges with a customer service that is always up to date.
This online talk, Higher Customer Satisfaction, with Growing Demands, is about the technical challenges customers face at home and how you can improve their satisfaction!
Stephen Hopson, Head of Sales UK, will guide you through this online talk with a special focus on the following questions:
- What are the challenges in customer service?
- Why is the customer experience so important?
- What does a good customer experience actually look like?