June 20th • Augsburg
Conntac Conference 2024
Customer Experience in 2030 –
Customer Service in telecommunications
Please note that this event will be held in German.
Tickets
The Conntac Conference is an exclusive event for our customers and cooperation partners.
The number of places is limited, registration is compulsory. Registrations will be considered as they are received.
Speaker
Self-Service Meets Service Excellence
Prof. Dr. Matthias Gouthier
Solving customer problems should be a top priority for every company. Digital self-services are demonstrably playing an increasingly important role here: fast, simple and cost-effective. This talk will discuss what needs to happen for customers to experience an outstanding CX that inspires them.
Revolution of interfaces: customer service in 2030
Dr. Michael Faath & Benjamin Wöhrl
What will customer service look like in five to ten years? The founders of Conntac GmbH, Dr Michael Faath and Benjamin Wöhrl, dare to take a look into the crystal ball. Among other things, they show how augmented and virtual reality can revolutionise technical customer service.
Optimising the quality of service for Internet access services: Challenges aand solutions
Christoph Sudhues
The presentation focusses on the essential importance of service quality in the area of Internet access and provides a definition of service quality in the context of Internet services. It also identifies the challenges in terms of service quality and presents possible solutions for improvement for consumers and internet providers. Finally, examples of best practice are presented and an outlook is given on future developments and trends in the area of service quality for Internet access.
The AI revolution - thinking ahead
Gregor Schmalzried
Where is the rapid development of artificial intelligence taking us? What could it mean for software and customer experience in a few years’ time? And what does all this do to us?
Agenda
12:30 – 13:00
Snacks and Check-in
13:00 – 13:15
Welcome
13:15 – 14:00
Self-Service Meets Service Excellence (Prof. Dr. Matthias Gouthier)
14:00 – 14:45
Revolution of interfaces: customer service in 2030 (Dr. Michael Faath & Benjamin Wöhrl)
14:45 – 15:30
Break and Networking
15:30 – 16:15
Optimising the quality of service for Internet access services: challenges and solutions (Christoph Sudhues)
16:15 – 17:00
The AI revolution – thinking ahead (Gregor Schmalzried)
17:00 – 17:15
Review and Check-out
from 17:15
Dinner and Networking
Contact
Nathalie Kohlhund
[email protected]
0821 9078096-71
Organiser
Conntac GmbH
Werner-von-Siemens-Str. 6
86159 Augsburg
Location
Nunó
Provinostr. 46
86153 Augsburg
FAQ
Is the event free of charge?
Our event is free of charge for you. We only need the data requested by us.
Is there preferred accommodation that I can book?
Here you will find a list of possible accommodation for you:
Where can I find information about the agenda and timetable for the event?
You can find the current status and further information on the Conntac Conference here on the website. You will also receive an e-mail with all the important information shortly before the event.
What car parking options are available?
Sufficient car parking spaces are available on site.
How can I reach the location by public transport?
The best way to reach the location from the city centre is by tram line 6 towards Friedberg, West P+R . Boarding is possible either directly at the main station (tram platform R) or at Königsplatz (platform C2). From the tram stop Augsburg, Textilviertel, Nunó is within walking distance of 5 minutes.
From the south, you can get on line 6 at the Rotes Tor, which can be reached by taking line 2 in the direction of Stadtbergen, Augsburg West P+R.
Photo and video notice
Photographs and/or video recordings will be made of our event. These are used for public relations work (including in social media) and also serve as permanent documentation of the event. It takes place offline and online and the media can therefore also be accessed outside Europe. By participating in the event, you consent to this processing. In individual cases of justified objection, please contact us at [email protected]
What do I do if I can't take part after all?
If you are unable to attend, please send a short message to [email protected]
Our Code of Conduct
We reject any form of discrimination at all our events.
Conditions of participation and data protection regulations
Our conditions of participation
Once we have received your registration, you will receive a confirmation of registration for the event. Your registration is binding. Please note that we reserve the right to limit the number of participants. Registrations will be considered in the order in which they are received. Conntac GmbH reserves the right to postpone or cancel an event in the event of insufficient demand, cancellation of speakers or for other important reasons for which Conntac GmbH is not responsible. In the event of a cancellation, you will be informed.
Our privacy policy
The participant accepts the data protection information and agrees that the personal data provided by him/her may be processed and stored for organisational and statistical purposes. Personal data will only be passed on with your consent. Please note in accordance with Article 28 (4) BDS: If you no longer wish to receive information from us in future, you can object to the use of your data for advertising purposes at any time. Photos taken during the event may be used by the organiser for information and recording purposes (publications, website and social media channels (Instagram, LinkedIn)).
By participating in the event, you agree to our conditions of participation and data protection regulations.