The Conntac self-service solution is now available in Great Britain. 

• With the expansion into Great Britain, Conntac GmbH reaches an important milestone in its global growth strategy 
• The spread of the Self Service Solution also creates clear added value for customers outside the German-speaking countries 

Augsburg, November 21, 2022 – Conntac GmbH is expanding into Great Britain. After a successful positioning of market leadership in the German-speaking countries, Conntac is now also represented as Conntac Limited in Great Britain. The expansion into the British region is part of the global growth strategy. Benjamin Wöhrl, Managing Director of Conntac GmbH, states “With the expansion into Great Britain, we are extending our network in Europe. This is not only an important step for our European expansion strategy but we are also pleased that we can actively support companies and customers in the British market regarding all customer support matters. This brings us a big step closer to our long-term mission of helping everyone to master complex processes independently with our app solutions.”

 

Conntac welcomes new employee and expands sales network in the UK

Conntac GmbH is pleased to welcome Stephen Hopson as Head of Sales UK in the course of the internationalisation in the team. Due to his many years of experience as a sales manager in the telecommunications industry and due to his expertise in the UK telco market, the innovative self-service solution will also meet with great popularity among British telecommunications companies and will create demand in the future. “We are very pleased that Stephen is joining our team. With his know-how and his network, he will take the lead in setting up the sales structure in the UK and establishing our solution there,” says Dr Michael Faath, Managing Director of Conntac GmbH.

 

Self-service solutions for Great Britain

Self-Service Solutions are playing an increasingly important role in the booming technology industry worldwide. Conntac has always been aware of the increasingly complex customer concerns and the resulting increase in customer service inquiries. Thus, the company developed a unique solution that relieves the service hotline of companies. By using self-service technologies, personal contact with customer service is not necessary. However, customers can contact customer service via the app at any time during the course of independent problem solving – for example, via contact channels such as callback, chat or the classic phone call.

About Conntac

Conntac revolutionizes support processes. Conntac’s self-service solution identifies problems autonomously, conducts an intelligent dialog with customers in the event of a problem, and provides help for self-help. This reduces call center costs by up to 25%.
In 2017, the company was awarded the Founder’s Prize - Digital Innovations at CeBIT. In 2018, Conntac successfully released the o2 my Service app for Telefónica Deutschland and has since welcomed many other telecommunication companies such as M-net and Vodafone as partners.

For more information, please visit: www.conntac.net/en

 

PR contact Conntac:
Cynthia Loos
+ 49 (0)821 90780960
[email protected]
www.conntac.net/en

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