Many providers believe that their technical customer service is well positioned with traditional contact channels such as calls, chat and email – but what about the growing demands of tomorrow’s customers? When choosing a service provider, the customer experience and digital innovations in customer service play just as big a role as attractive data and price packages. Stephen Hopson, Sales Manager at Conntac GmbH, discusses the importance of automation in technical customer support in this 25-minute online talk. Get answers to the following questions:
- Changing customer requirements – What are the expectations of tomorrow’s customers?
- Which benefits does automation offer in customer service?
- How can automation be implemented quickly and what could such implementation entail, even without internal IT resources?