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Resources

In our resources library, you will find a collection of valuable specialist information on customer self-service solutions, modern field service, digital service strategies, and technological developments. Our resources offer practical insights and in-depth analyses for companies that want to optimize their technical customer service and field service and make it more efficient.

Enjoy reading and learning!

Is customer self-service worth it for your business?

Calculate your individual business case for customer service in just a few minutes — based on your own service metrics.

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End-to-End Service Orchestration: From Click to Deployment

The handout (DE) shows how MyProvider, internal coordination, and Entry support different levels of technical service processes – from digital contact to field execution.

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Guide: 3 steps to digital field service management

The digitization of field service management has long been more than an optional advance — it is crucial for efficiency, security and competitiveness. Download the guide now and take advantage of digital FSM solutions!

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Five years of experience with modern self-service in customer support

Dr. Michael Faath, CEO of Conntac GmbH, shares his findings from five years of experience in developing and implementing modern self-service solutions. More about that.

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More than just savings in customer support – The true benefits of self-service solutions

Find out why a well-thought-out self-service solution not only reduces your service costs, but also increases customer satisfaction, strengthens your brand image and opens up new sales potential.

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How to roll out self-service quickly without using your IT resources

Implementing a high-performance self-service solution for customers doesn't have to be complicated or resource-intensive. With MyProvider from Conntac, the rollout is fast and does not impact your existing IT infrastructure. Learn more now.

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Automated customer service – Opportunities and risks

There are many ways to utilise new technologies in customer service and the potential behind them is almost unlimited. The use of automated technologies.

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Optimising customer service – Challenges and solutions

Customer satisfaction is one of the most important metrics in companies, which not only helps to increase sales and revenue, but is also a key factor in attracting new customers.

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Checklist – Is your company ready for Self-Service?

Self-service technologies can bring companies significant financial benefits such as cost reductions and increased sales, create added value for customers and thus generally contribute to improving business performance.

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Reasons why customers do not reach the contract speed

The white paper ‘Analysing the factors influencing speed test results in the home network: Reasons why customers do not achieve the contract speed’ analyses the factors influencing internet speed in the home network.

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Measuring customer satisfaction

Measuring customer satisfaction is an indispensable tool for any company to optimise customer service and build strong customer loyalty.

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Customer service for Generation Z

What requirements does Generation Z have of today's customer service? Customer service strategies should be scrutinised regularly, especially when a new generation is on the rise that behaves differently and brings new requirements with it.

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