Media

WhitepaperS

In our whitepaper media library, you will find a collection of valuable specialist information on customer self-service solutions, modern field service, digital service strategies, and technological developments. Our whitepapers offer practical insights and in-depth analyses for companies that want to optimize their technical customer service and field service and make it more efficient.

Enjoy reading and learning!

Is customer self-service worth it for your business?

Calculate your individual business case for customer service in just a few minutes — based on your own service metrics.

To the ROI calculator

Guide: 3 steps to digital field service management

The digitization of field service management has long been more than an optional advance — it is crucial for efficiency, security and competitiveness. Download the guide now and take advantage of digital FSM solutions!

Download

Five years of experience with modern self-service in customer support

Dr. Michael Faath, CEO of Conntac GmbH, shares his findings from five years of experience in developing and implementing modern self-service solutions. More about that.

Download

More than just savings in customer support – The true benefits of self-service solutions

Find out why a well-thought-out self-service solution not only reduces your service costs, but also increases customer satisfaction, strengthens your brand image and opens up new sales potential.

Download

So schnell geht der Self-Service Rollout ohne Aufwand Ihrer IT-Ressourcen

Die Implementierung einer leistungsstarken Self-Service Lösung für KundInnen muss weder kompliziert noch ressourcenintensiv sein. Mit MyProvider von Conntac erfolgt die Einführung schnell und ohne Beeinträchtigung Ihrer bestehenden IT-Infrastruktur. Erfahren Sie jetzt mehr darüber.

Download

Automated customer service – Opportunities and risks

There are many ways to utilise new technologies in customer service and the potential behind them is almost unlimited. The use of automated technologies.

Download

Optimising customer service – Challenges and solutions

Customer satisfaction is one of the most important metrics in companies, which not only helps to increase sales and revenue, but is also a key factor in attracting new customers.

Download

Checklist – Is your company ready for Self-Service?

Self-service technologies can bring companies significant financial benefits such as cost reductions and increased sales, create added value for customers and thus generally contribute to improving business performance.

Download

Reasons why customers do not reach the contract speed

The white paper ‘Analysing the factors influencing speed test results in the home network: Reasons why customers do not achieve the contract speed’ analyses the factors influencing internet speed in the home network.

Download

Measuring customer satisfaction

Measuring customer satisfaction is an indispensable tool for any company to optimise customer service and build strong customer loyalty.

Download

Customer service for Generation Z

What requirements does Generation Z have of today's customer service? Customer service strategies should be scrutinised regularly, especially when a new generation is on the rise that behaves differently and brings new requirements with it.

Download
Icons/speed_upload@1x