Resources
What demands does Generation Z have on today's customer service?
A question that not only occupies our customers, but also the Conntac team. Customer service strategies should be regularly questioned, especially when a new generation is on the rise that behaves differently and brings with it new requirements.
In this whitepaper, you will get an insight into the behaviour of the younger generation. In addition, we look at the question of why Generation Z dislikes making phone calls and we give you a descriptive presentation of interesting statistics. Finally, we clarify the question of which customer service strategies you can use to make your company interesting for the new generations as well as for your employees.
Companies that are aware of the requirements and behaviour of the new generation and optimise their customer service accordingly create real added value.
Here you can read and download our asset free of charge and without obligation.
There are many ways to utilise new technologies in customer service and the potential behind them is almost unlimited. The use of automated technologies.
Self-service technologies can bring companies significant financial benefits such as cost reductions and increased sales, create added value for customers and thus generally contribute to improving business performance.
Implementing a high-performance self-service solution for customers doesn't have to be complicated or resource-intensive. With MyProvider from Conntac, the rollout is fast and does not impact your existing IT infrastructure. Learn more now.