Our solutions support companies with technically complex processes relating to the service centre and beyond and contribute to a clear and efficient customer and user journey for companies of all sizes.
"The congenial cooperation became particularly clear in the coordination of the technical details. Here, the integration depth required from our customers' point of view was achieved in a very short time. Our 3rd-level support engineers and our senior support managers in Augsburg met a highly motivated team of IT specialists at Conntac. We were quickly able to provide an extensive test environment with the relevant technical constellations. We were able to reproduce the challenges of the customer's environment one-to-one and in a reproducible manner. Based on this, Conntac's specialists were quickly able to present intuitively operable customer self-service solutions."
Markus Niedermeier
Division Manager for Service and Operations at M-net
"The cooperation with Conntac was great fun from the first contact. The team's great enthusiasm for their own product combined with the firm will to successfully develop the product and the company was palpable. The implementation phase was characterized by absolute reliability with regard to agreements made, quick implementation, healthy pragmatism and a high level of trust on both sides. Under these conditions, the on-time launch of the "M-net helps" app was the logical result. We are now extremely confident that M-net customers will also appreciate the benefits of this intuitively usable app and that we will achieve our main goal of call avoidance."
Christian Biermann
Area Manager Customer Service at M-net
"Conntac's solution fits very well into our service portfolio and complements our support offering excellently. The team has convinced us especially with its speed."
Christian Schmidtchen
Head Of Digital Assistance & Innovation at Telefónica Germany GmbH & Co. OHG
"Thanks to a great customer focus and intensive collaboration between both project teams, we were able to develop the app within a short period of time. The O2DSL Help App already offers great added value for our DSL customers and will be expanded with more features in the coming months."
Arne Bötticher
Manager Digital Enablement & Innovation and Project Manager for the o2 my Service App at Telefónica Deutschland
“With Conntac, we have a partner by our side who shares our vision of efficient and digital service. The htp app represents what drives us: giving our customers more independence, transparency, and convenience in service.”
Jan-Philipp Saurin
Online Marketing at htp
"Our successful collaboration with Conntac has significantly helped us to improve our customers' experience throughout the entire customer journey. Conntac impresses not only with its outstanding product range and expertise, but also with its tremendous commitment and exceptional implementation skills."
Armin Naraghi
B2C Product Manager at Deutsche Glasfaser
“Since introducing the Conntac Self-Service App, we have already achieved great success. In addition to positive customer feedback and shorter waiting times for our customers, our employees can also enjoy solution-oriented calls.”
Oliver Nissen
Head of Service Excellence at TNG
“Working with Conntac has not only brought us operational benefits, but has also significantly improved the service experience for our customers.”
Robert Karl
Senior Head of Consumer & Small Enterprises at Drei
With several thousand downloads per month, the o2 my Service app is our most-used solution. It is also continuing to expand steadily.
With the M-net helps app, we support M-net customers with problems related to their Internet connection. We are gradually expanding this solution into a complete customer portal.
With the DG Home Network app, the smartphone becomes a powerful diagnostic and self-help tool. This app provides insights into the configuration and environment of the home network. It helps to make abnormalities visible and to optimize them independently through integrated help functions.
The My htp app helps htp customers to quickly and easily resolve questions and problems relating to their Internet connection themselves.
The TNG hilft app is TNG Stadtnetz GmbH's answer to the challenges of modern customer service. It bundles all customer concerns in one application. In addition to transparent communication, the app provides customer-friendly information and technical assistance for an improved customer experience.
The DreiRouterAssistant app is the central point of contact for customers of Hutchison Drei Austria GmbH. It offers practical self-service tools, support with questions about the Internet connection and enables direct contact with customer service if necessary.
The NetCom BW app combines self-service with a clear focus on customer satisfaction. Whether internet problems, home network diagnosis or technical questions - users receive direct support for all aspects of their home network.
