Automated customer service – Opportunities and risks

The possibilities for using new technologies in customer service are numerous and the potential behind them almost unlimited.

Automated customer service, the use of automated technologies such as Self-Service Solutions, supports customers with all support requests - quickly and reliably. At the same time, the support team profits from regaining valuable time for dealing with urgent concerns.

However, increasing customer demands, the submission of new digital offers, financial resources and acceptance within the company and much more must be fully taken into account and considered in order to successfully implement automated technologies in customer service within the company.

In our white paper Automated Customer Service you will learn:

• How the potential of automation in technical customer service can be used effectively
• How to gain the trust of the service employees
• How to introduce customers to new technologies in a structured way
• What contemporary self-service solutions look like today

Only those companies that are aware of this and find an effective way to deal with the challenges of automation will achieve real added value.