A year that reorganized service
2025 was a turning point. Not because technology has changed radically, but because the focus on service has shifted. Network expansion remains important – but there has been greater focus on the question of how people experience the Internet and how securely technicians work.
For Conntac, it was a year full of growth, new partnerships and a clear step forward: towards a platform that combines self-service, support and field service.
MyProvider: On millions of smartphones in Germany
MyProvider grew faster than ever before in 2025. MyProvider in figures:
- More than 3.5 million installations (Android & iOS)
- Over 25 million app uses
- Tens of thousands of satisfied end customers with 5-star ratings in Google Play and Apple App Store
MyProvider is now accompanying customers in everyday life that is becoming more technically diverse: mesh systems, fiber CPEs, IoT devices, smart home setups and 5G cubes. At the same time, one thing is becoming increasingly clear: The decisive factor is no longer how much technology is in the household, but how comprehensible the service around it is designed.
A development that can easily be traced back to one idea: 2025 was less about expansion – but about the experience.
Entry: Security and structure in technical field service
In 2025, too, it became apparent in the field how great the need for clear, digital processes is. We hit a notch here in 2025 with our new Entry solution. Our figures speak for themselves:
- More than 1,000 activated technician accounts
- More than 20,000 established sites
- More than 6,000 operations
For a long time, many processes in the technical field service were paper-based or inconsistent. Working alone is still a risk that is not adequately covered everywhere. Entry ensured more security, documentation and transparency here in 2025 – and showed companies how easy digital support can be.
What shaped the market in 2025
Customer service: Effort replaces enthusiasm
The central trend: People want to do things themselves – quickly, clearly and without hurdles. Today, service primarily means orientation, not entertainment.
Field service: safety over speed
Many companies were faced with the task of better balancing risk and productivity. Structured, digital work became a central component.
Integration: The missing transition
There was a break between self-service, support and technician deployment for a long time. In 2025, it became clearer that companies can only become consistently efficient if all information is connected together.
Conntac 2.0: One platform instead of individual tools
Conntac took a big step in 2025: away from two individual solutions – towards an integrated platform.
- MyProvider connects end customers with support.
- Entry connects technicians with control centers.
- The interplay creates a service chain without breaks.
Our partners such as M-net or NetCom BW show how much impact is achieved when both solutions are used together: less effort, more transparency and a service that involves people rather than overwhelms them.
Benjamin, managing director of Conntac GmbH, describes it this way:
“The future of customer service related to Internet connections is self-organized and digital. Users solve problems themselves immediately, and professionals only intervene when it is really necessary. ”
Partnerships & product development
In 2025, we integrated even more CPEs from various manufacturers into MyProvider and further stabilized Entry technically. One thing in particular was important: making everything easier and more reliable – for everyone who provides service.
What moved us personally
- Kununu Top Company
- Our offsite – and lots of conversations that brought us closer together as a team
- 17+ events, including Fiberdays, ANGA with a new stand
- A strong team
- Anna new to marketing
- Dario new to sales
- Stefanie new to Customer Success
- Nathalie back in marketing
UX & accessibility: Why 2025 was an important step
We have rethought user navigation – more clearly, more comprehensible, more inclusive. For us, BFSG compliance is not a mandatory program, but a logical part of our vision: making technology accessible to everyone.
Looking ahead to 2026
2026 is characterized by three guiding principles:
1. Consistency instead of departments
Self-service and field service are growing closer together. Information flows faster, responsibilities become clearer, processes follow a common logic.
2. The focus is on people
More overview, more clarity, less complexity – for end customers, support teams, and technicians.
3. Platform instead of silos
Michael, managing director of Conntac GmbH, sums it up precisely: “The future of customer service does not lie in the next channel, but in connecting processes. ”
We say thank you
We would like to thank:
- all our customers, NOC managers, project teams and contacts
- our partners
- the many people who give us feedback
- everyone who uses Conntac in their everyday lives
- our great Conntac team
- and especially our users – every single 5-star review motivates us
2025 was a strong year. 2026 is going to be an even better one.
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