Augsburg, November 24, 2025 – Conntac GmbH is pleased to officially announce the successful cooperation with Drei Österreich. The proven customer self-service solution is used in technical customer support by Drei and is available to end customers as a central digital point of contact.
The smartphone app Drei RouterAssistant provides step-by-step instructions for setting up the home network, helps identify and fix common Internet problems and thus relieves the service hotline – while improving the user experience.
“We are delighted to have gained another important partner in Drei. This collaboration marks an important step for us, as we can now also offer our innovative self-service solutions on the Austrian market. By successfully integrating our solution with Drei, we offer end customers a quick, easy and efficient way to manage their Internet connections themselves – which not only improves the customer experience, but also relieves support. ”
– Dr. Michael Faath, Managing Director, Conntac GmbH
Drei relies on a proven self-service package
The decision to work together underlines the added value of the solution for Drei. Users benefit from a clear app that not only helps with router setup, but also provides helpful diagnostic tools and personalized tips for WiFi optimization. For more complex issues, a direct line to customer service is available – including transmission of all relevant information for quick processing.
Efficient collaboration as a success factor
Thanks to close and cooperative cooperation, the solution could be optimally adapted to the requirements of Drei. The technical integration went smoothly and enables rapid processing of service requests thanks to the seamless connection to the Conntac Dashboard. The solution does not stand still: In the future, additional routers will be supported by Drei and the solution's functions will be further optimized and expanded.
“Working with Conntac has not only brought us operational benefits, but has also sustainably improved the service experience of our customers. ”
– Robert Karl, Senior Head of Consumer and Small Enterprise at Drei.
Conntac is grateful both for the trust and the successful cooperation.
