NetCom BW relies on Conntac self-service solution

‍Augsburg, May 28, 2025 — Conntac GmbH, provider of interactive customer self-service solutions for Internet providers, is now working with the telecommunications company NetCom BW GmbH. The new app called NetCom BW hilft, provided by Conntac, is now available and supports NetCom BW customers in setting up their home network and resolving Internet problems on their own.

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With the newly developed app NetCom BW hilft The telecommunications company's technical customer support is being digitally expanded: step-by-step instructions, diagnostic tools and direct contact options for customer care ensure modern service access around the clock.

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Dr. Michael Faath, Managing Director at Conntac GmbH:

“We are delighted to have gained NetCom BW, one of the most important partners in southern Germany. With Conntac's standalone solution, NetCom BW now enables its customers to easily help themselves with their connection. This makes it easy to find quick solutions, it relieves customer service and ensures significantly increased satisfaction on all sides. And that in record implementation time!”

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Customer self-service whenever it's needed

The app offers users a central point of contact for topics related to their Internet connection — from initial setup to WiFi optimization and troubleshooting. Thanks to integration into NetCom BW's existing service infrastructure, its customers receive support even when personal contact is required. The app transfers relevant information directly to NetCom BW service staff, which significantly speeds up processing.

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Bostjan Ajhmajer, Service Desk Team Leader at NetCom BW:

“With the app, we offer our customers easy access to technical assistance. At the same time, we relieve our customer service and create new digital opportunities for interaction.”

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Close collaboration as a success factor

The app was developed in close coordination with the corresponding NetCom BW team. In a structured onboarding process, the application was implemented quickly — including integration into existing systems. The result is a user-friendly tool that solves many issues directly and communicates them where personal support is needed.

Conntac is pleased with the successful cooperation and thanks NetCom BW GmbH for their trust.

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