The team at Augsburg-based startup Conntac won two awards in March. At CeBIT in Hanover, the IT company won the "Founder's Competition - Digital Innovations" organised by the German Federal Ministry of Economics and Energy. Brigitte Zypries, Federal Minister for Economic Affairs and Energy, presented the founders with the award, which includes an intensive coaching and mentoring package. Conntac prevailed over more than 300 teams in the competition.
Conntac also received an award in the Bavarian business plan competition organised by BayStartUP. The Augsburg-based company was awarded second place for its business idea and implementation plan.
Intelligent dialogue and help for self-help
Conntac has developed an app-based analysis software that makes it easier for telecom providers to contact their customers in the event of a fault. The app measures data such as bandwidth and router configuration. In an intelligent dialogue with the customer, simple technical questions are clarified and the individual situation is analysed. The software also provides self-help assistance. Only when this process is complete and the problem persists is the telco's customer service department called in. This should significantly reduce the number of calls.
"We are very pleased with this double recognition. It is a good sign that we are on the right track with our product idea and business model,"
says Dr Michael Faath, one of Conntac's two managing directors. The founding team also includes Christoph Keller, Benjamin Wöhrl and Prof. Dr. Rolf Winter.
Images
Conntac team photo (copyright Conntac GmbH)
Conntac logo (copyright Conntac GmbH)
Conntac logo EPS (copyright Conntac GmbH)
Wayra logo (copyright Wayra Deutschland)
