Conntac, provider of self-service solutions for technical customer support, is collecting a seven-digit investment sum in the second financing round. Investors include Basinghall, Bayern Kapital, H&S Investment and a business angel who was already the investor in the first investment round. The investment round was supported by BayStartUP and Digitales Zentrum Schwaben (DZ.S). Conntac offers self-service solutions for telecommunications providers, which enable end users to set up and troubleshoot the Internet connection on their own. With the new capital, Conntac will expand its growth path to market leadership in the DACH region, expand to other European countries and expand the self-service solution to other industries.
Conntac GmbH was founded in 2017 by Dr. Michael Faath, Benjamin Wöhrl, Christoph Keller and Prof. Dr. Rolf Winter and quickly established itself on the DACH telecommunications market by positioning itself as THE self-service company.
“Our vision is for all people to master complex processes themselves through our help,”
says Managing Director Dr. Michael Faath.
“With our solution, everyone receives optimal guidance for the task at hand in every situation — automated, interactive, intuitive and individual.”
Top-class customers use Conntac's self-service solution
With Conntac's white label solution, which helps customers solve their technical problems relating to Internet access on their own, the founders have already been able to attract top-class customers. Conntac now helps thousands of people every day, including customers from Telefónica Germany, Vodafone and M-net.
Conntac customers rely on the combination of intelligent network measurements with understandable queries, with which the app recognizes the underlying connection problem. User-friendly and individual instructions guide users step-by-step in solving problems and thus enabling them to solve numerous connection problems themselves. In this way, the service hotline is relieved by up to 25% and the processing of service inquiries is accelerated by up to 70%.
Conntac is expanding and growing
In addition to an independent solution for industry giants and medium-sized telecommunications providers, Conntac will also be offering a scalable solution for smaller Internet providers and public utilities with less than 25,000 end customers from autumn. Conntac's solution as a complementary customer service measure enables small and medium-sized providers to focus on challenges such as expanding their offering (e.g. fiber optic) and their growth without neglecting their strong focus on customer satisfaction.
The new financing amount enables Conntac to achieve goals such as this and others, including market leadership in the DACH region, expansion to the UK and Scandinavia, and expanding the solution to other industries.
After the Conntac team has already doubled in the last two years, a further growth step is now planned.
“We will continue to expand our team over the next few months. The high demand for sophisticated and high-quality self-service solutions, not only in the area of Internet providers, shows us that we have hit the pulse of the times,”
says Managing Director Benjamin Wöhrl.
“We see great potential in Conntac's solution and were convinced of the founders' vision from the very first moment. The customer-oriented approach is unique on the market and the strong growth in recent years has shown us that there is a great need for self-service solutions. It is now time to place the solution in other industries and countries as well. We also want to support Conntac's growth strategy with our international network,”
says Yannick Wilden, partner Basinghall Partners (UK).
“Conntac has grown significantly since our first investment. The economic successes to date are impressive, and the technological possibilities of the solutions remain promising — even beyond Germany's borders. The company is a Bavarian high-tech success story with still great growth potential. That is why we are happy to continue to support Conntac,”
says Bayern Capital Managing Director Dr. Georg Ried.
