The Conntac self-service solution is now also available in Great Britain.
- With its expansion to Great Britain, Conntac GmbH has achieved an important
Milestone in global growth strategy - The expansion of the self-service solution also creates clear added value for customers outside the DACH region
Augsburg, November 21, 2022 — Conntac GmbH is expanding to Great Britain. Following a successful positioning of market leadership in the DACH region, Conntac is now also in Great Britain under Conntac Limited represented. Expansion into the British market is part of the global growth strategy.
“With the expansion to Great Britain, we are expanding our network in Europe. This is not only an important step for our European expansion strategy, but we are also pleased that our self-service solution enables us to actively support companies and customers in the British market in their customer service. This brings us a big step closer to our long-term vision of helping all people to master complex processes independently with our app solution,”
says Benjamin Wöhrl, managing director of Conntac GmbH.
Conntac welcomes new employee
Conntac GmbH is pleased to welcome Stephen Hopson to the team as Head of Sales UK as part of its internationalization. Thanks to his many years of experience as a sales manager in the telecommunications industry and his expertise in the British telco market, the innovative self-service solution will also be well known by British telecommunications companies in the future and will generate demand.
“We are very pleased that we were able to win Stephen for us. With his know-how and network, he will be in charge of setting up the sales structure in Great Britain and establishing our solution there,”
says Dr. Michael Faath, managing director of Conntac GmbH.
Self-service solutions for the UK
Self-service solutions are playing an increasingly important role in the booming digital technology industry worldwide. Conntac was always aware of the increasingly complex customer concerns and the resulting increase in customer service inquiries. In this way, the company developed a unique solution that relieves companies' service hotlines. By using self-service technologies, personal contact with customer service is not necessary. However, customers can contact customer service at any time via the app during the process of solving problems independently — for example via contact channels such as call-back, chat or the classic phone call.
