Testimonials
Since 2019, M-net has been developing digital solutions for customer service and field service together with Conntac — with M-net, the app helps as a central entry point.
100,000 downloads of the M-net hilft app
4.8 star rating on the App Store
Long-term partnership since 2019
Part of M-net's digital service offering
Brief overview
Die M-net Telecommunications GmbH is a leading regional fiber optic provider in Bavaria and parts of Hesse. With a strong focus on quality, service and digital innovation, M-net provides private and business customers with powerful connectivity.
With a strong focus on quality, service and digital innovation, M-net provides private and business customers with powerful connectivity.
The decision for a self-service app was not an additional channel, but a strategic step towards Expanding the range of services.
Support mainly by phone or email
Increasing requirements due to home networks
Request to relieve the service team
Digital solution for simple issues outside opening hours
The solution
Conntac takes care of the entire maintenance of the app, which means that M-net hardly any maintenance costs emerges.
100,000 downloads of the M-net hilft app
4.8 star rating on the App Store
Long-term partnership since 2019
“Both companies work on equal footing – with short distances and a clear focus on the needs of our customers. ”
Dieter Lehmeyer
Head of Customer Center Department | M-net Telekommunikations GmbH
The solution was not “rolled out”, but developed further together.
Medium-Sized
Flexible adjustment to M-net requirements
Integration into the backend
Continuous development
Joint thinking instead of standard solutions
Self-Service Interview
In this interview, Dieter Lehmeyer discusses the initial situation at M-net, the launch of the M-net hilft app, and the importance of collaborative partnerships. Watch the full interview on YouTube now (in German)
Field Service Interview
The collaboration between M-net and Conntac was not limited to customer service. As a next step, it was specifically extended to include technical field service.
In the Conntac company blog, we look at the development of cooperation in detail — from the initial idea to digital service practice.
Let’s talk about how you can reduce the workload on your customer service team while improving the customer experience.
