IT Startup Conntac develops digital service solution for Telefónica Germany

27.04.2018


Kooperation zwischen Conntac und Telefonica (v.l.n.r. Dr. Michael Faath, Prof. Dr. Rolf Winter, Christoph Keller, Benjamin Wöhrl)

  • Conntac and Telefónica Germany cooperate to publish the O2 DSL Help App
  • The self-service app developed by Conntac enables customers to solve problems with their internet connection without further assistance

Conntac is helping Germany’s largest mobile provider by customer base expand its self-service offering for DSL customers. With the new O2 DSL Help app, customers can quickly and comfortably find a solution if their internet connection is not working properly. “Conntac’s solution is a superb fit for our digital service portfolio. A call to customer service is no longer necessary in most cases. This saves time and increases customer satisfaction”, says Christian Schmidtchen, Head of Digital Assistance & Innovation at Telefónica Deutschland and CAt-Award-winning Call Center Manager of the Year 2018. Telefónica Germany’s project manager for the O2 DSL Help app, Arne Bötticher, adds: „Due to the close collaboration between both teams and a strong focus on the customer, we were able to develop the app in a very short time frame. The O2 DSL Help app is already delivering great value to our DSL customers and new features will be added in the coming months.“



This close collaboration was only possible due to Telefónica’s Startup accelerator Wayra. The team from Augsburg has been part of Wayra’s acceleration program since July 2017. In this time, they have received a six-digit investment, professional guidance from experienced coaches and experts, as well as office space inside Wayra Academy in Munich city center.



Meanwhile, Conntac has moved back to the Digitales Zentrum Schwaben (DZ.S) in Augsburg and will shortly complete its next round of funding. The self-service solution for internet providers is only the beginning for Conntac: “With the next round of investments, we will continue to work towards our goal: assisting everyone perform complex tasks more easily with our solutions.”, says Dr. Michael Faath, CEO of Conntac GmbH. “We are aiming to greatly expand our team over the coming months, because the demand for well-planned and high quality self-service solutions is high - and not only from internet providers, either.”



Additional links
Press release Telefónica Germany
Website O2 DSL Hilfe App


Photo material
Conntac Team (image rights: Conntac GmbH, from left to right: Dr. Michael Faath, Prof. Dr. Rolf Winter, Christoph Keller, Benjamin Wöhrl)
O2 DSL Hilfe App (Conntac GmbH, Telefónica Germany GmbH & Co. OHG)
Conntac Logo (image rights: Conntac GmbH)
Conntac Logo EPS (image rights: Conntac GmbH)
Wayra Logo (image rights: Wayra Germany)


Contact information for the press
Dr. Michael Faath
CEO
Phone 0821 90780963
E-Mail faath@conntac.net
Web www.conntac.net


Conntac Logo About Conntac
Conntac GmbH is a self-service company located in Augsburg, Germany. With their Conntac Self Service Solution for internet service providers they enable customers to answer questions und solve problems with their internet connection themselves. This saves not only time and frustration, but also reduces cost for the call center significantly. Conntac was supported by the EXIST business start-up grant of the Federal Ministry for Economic Affairs and Energy and the European Social Fund and was awarded in the Digital Innovations Start-up Competition at CeBIT 2017.


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