Conntac Partner
A long-term partnership between BUGLAS members. M-net is expanding its service offering to include the Conntac self-service solution for Internet providers. Get to know the benefits.
Exclusive partnership benefits
The collaboration in detail
Increasing demands on the speed, availability and stability of the Internet challenge ISPs to expand their offerings in line with the needs of their customers. That's why M-net Telecommunications GmbH, Bavaria's leading fiber optic provider, offers its customers one of the fastest and most modern networks in Europe.
In order to further optimize the customer experience, M-net has expanded its service offering to include the Conntac self-service solution and thus offers its customers 24/7 available help. Thanks to close cooperation in all project phases, the app could be optimally tailored to the needs of M-net customers.
In particular, the joint customer journey mapping, the specification of the technical infrastructure as well as a strong focus on the usability of the app and the simplicity of the assistance have contributed significantly to the success of the app. The constantly increasing download and usage rates also show that the app is the right answer to customers' problems.
"The congenial cooperation became particularly clear in the coordination of the technical details. Here, the integration depth required from our customers' point of view was achieved in a very short time. Our 3rd-level support engineers and our senior support managers in Augsburg met a highly motivated team of IT specialists at Conntac. We were quickly able to provide an extensive test environment with the relevant technical constellations. We were able to reproduce the challenges of the customer's environment one-to-one and in a reproducible manner. Based on this, Conntac's specialists were quickly able to present intuitively operable customer self-service solutions."
Markus Niedermeier
Division Manager for Service and Operations at M-net
"The cooperation with Conntac was great fun from the first contact. The team's great enthusiasm for their own product combined with the firm will to successfully develop the product and the company was palpable. The implementation phase was characterized by absolute reliability with regard to agreements made, quick implementation, healthy pragmatism and a high level of trust on both sides. Under these conditions, the on-time launch of the "M-net helps" app was the logical result. We are now extremely confident that M-net customers will also appreciate the benefits of this intuitively usable app and that we will achieve our main goal of call avoidance."
Christian Biermann
Area Manager Customer Service at M-net
"Conntac's solution fits very well into our service portfolio and complements our support offering excellently. The team has convinced us especially with its speed."
Dr. Michael Faath
Managing director at Conntac
Are you interested in a partnership or do you have any questions?
