For network operators, public utilities and BREKO members
Two perspectives, one goal: greater fiber optic acceptance or partnership against stagnating take-up rates
Many network operators are facing the same situation: High investments in fibre-optic expansion — but a take-up rate that falls short of expectations. The reasons lie rarely on the web, but in the customer experience.
Customers don't understand connection and activation
High manual effort in customer service
Delayed usage lowers network utilization and ROI
Increasing cost pressure with stagnating revenues
CX as an economic factor
Customer experience is the deciding factor today
Digital touchpoints, clear self-service processes and understandable communication are thus becoming a strategic management instrument.
Not with more marketing — but with less friction.
Conntac role
Conntac helps network operators and public utilities improve customer experience specifically along the fiber optic journey – with digital self-service approaches, clear processes and practical use cases. The focus is not on individual features, but on verifiable relief in the company and higher use of existing infrastructure.
Conntac was awarded partner of the month for August 2025 by BREKO EG!
Economic benefit
Digital touchpoints, clear self-service processes and understandable communication are thus becoming a strategic management instrument.
Success Stories
htp faced the challenge of not only providing fiber optic connections, but using them efficiently — with increasing cost pressure and high service costs at the same time. Together with Conntac, digital self-service approaches were introduced to guide customers through the fiber optic journey in a targeted manner, reduce queries and relieve internal teams. The result: more transparency for end customers and an improved customer experience along the fiber optic journey.
Since its release, the app has been rated over 1,000 times and achieved with 4.7 stars a high level of customer satisfaction.
Find out how customer experience is becoming an economic lever in fiber expansion — especially for BREKO members.
