Scaling service processes instead of escalating
Gigabit networks need gigabit service. The network expansion is complete — scalable service processes are now needed. We show how network operators can sustainably reduce the burden on their technical support through self-service and digital processes.
Serviceprozesse skalieren statt eskalieren
With every new customer connected, the burden on customer service also increases. What was the focus of attention for a long time — expansion — is now only the basis. The actual competition is decided at the company and this is exactly where Conntac comes in.
Experience how 80% of end customers resolve their issues themselves — and how technical calls can be reduced by up to 25%.
From pre-qualification to solution: Structured processes for greater efficiency in customer service.
Digital deployment management, more transparency and better coordination in the technical field service.
19.–21. Mai 2026
Kölnmesse
Halle 8, Stand F42
20 minutes Specific figures. Clear potentials.
