Scaling service processes instead of escalating them
Gigabit networks need gigabit service. Network expansion is complete — now it's time for scalable service processes. We show how network operators can sustainably relieve their technical support through self-service and digital processes.
Scaling service processes instead of escalating them
With every new customer, the workload on customer service increases. What was once the main focus—expansion—is now merely the foundation. The real competition is decided in day-to-day operations, and this is exactly where Conntac comes in.
Experience how 80 % of end customers resolve their issues on their own — and how technical calls can be reduced by up to 25%.
From pre-qualification to solution: Structured processes for greater efficiency in customer service.
Digital deployment management, more transparency and better coordination in the technical field service.
19.–21. Mai 2026
Kölnmesse
Hall 8, Booth F42
20 minutes. Specific numbers. Clear optimization potential.
