- Conntac and Telefónica Germany cooperate to publish the O2 DSL Help app
- The self-service app developed by Conntac enables customers to solve problems with their internet connection without further assistance
Conntac is helping Germany’s largest (based on the number of customers) mobile provider to expand its self-service offering for DSL customers. With the new O2 DSL Help app, customers can quickly and comfortably find a solution if their internet connection is not working properly. “Conntac’s solution is a superb fit for our digital service portfolio. A call to customer service is no longer necessary in most cases. This saves time and increases customer satisfaction”, says Christian Schmidtchen, Head of Digital Assistance & Innovation at Telefónica Deutschland and CAt-Award-winning Call Center Manager of the Year 2018. Telefónica Germany’s project manager for the O2 DSL Help app, Arne Bötticher, adds: „Due to the close collaboration between both teams and a strong focus on the customer, we were able to develop the app in a very short time frame. The O2 DSL Help app is already delivering great value to our DSL customers and new features will be added in the coming months.“
This close collaboration was only possible due to Telefónica’s Startup accelerator Wayra. The team from Augsburg has been part of Wayra’s acceleration program since July 2017. In this time, they have received a six-digit investment, professional guidance from experienced coaches and experts, as well as office space inside the Wayra Academy in the heart of Munich.
Meanwhile, Conntac has moved back to the Digitales Zentrum Schwaben (DZ.S) in Augsburg and will shortly complete its next round of funding. The self-service solution for internet providers is only the beginning for Conntac: “With the next round of investments, we will continue to work towards our goal: assisting everyone perform complex tasks more easily with our solutions.”, says Dr. Michael Faath, CEO of Conntac GmbH. “We are aiming to greatly expand our team over the coming months, because the demand for well-planned and high-quality self-service solutions is high – and not only from internet providers.”