Across many projects, we're seeing the same pattern: network rollout completed, but customer activation and service adoption remain below expectations. That's why we're currently visiting network operators across the region as part of our Roadshow.
The new Conntac Dashboard lays the groundwork for this: offering greater clarity, improved navigation and a modern foundation for further platform development.
Technical service therefore requires more than just individual features. It needs a foundation that maps service processes more holistically and can grow in the long term.
The new Conntac dashboard has been fundamentally redesigned to better support service teams in their daily work while simultaneously laying the foundation for the next stage of Conntac's development.
The focus is on more clarity, better orientation, more transparent data, and a more modern user experience. The dashboard is not the entire platform, but it is the first visible step on the journey there.
A more modern UI ensures better orientation and a clearer user experience.
Greater transparency through improved reporting and clearer key metrics.
Relevant knowledge is accessible directly from the dashboard.
Important notices and information are now more visible in your daily workflow.
A revised role concept supports more structured usage.
Optimized for use across various devices.
The new dashboard does more than just improve the interface. It creates a new foundation for teams looking to make technical service more efficient, transparent, and scalable.
At the same time, it highlights how Conntac is moving toward a more data-driven, integrated, and connected approach to technical service processes.
Service teams benefit from a clearer interface, better navigation, and faster access to relevant information.
New statistics and a more modern structure provide greater transparency regarding service processes and developments.
The dashboard serves as the foundation for future modules, integrations, data-driven enhancements, and AI-powered support.
The new dashboard consolidates key workspaces more clearly and provides a modern foundation for daily use.
Guided processes reduce uncertainty and help customers get started faster.
Common customer issues are resolved before they reach your service team.
Customers gain a better understanding of their connection and can resolve issues independently.
Knowledge and support resources are now accessible directly within the dashboard.
Improved management supports clearer roles and access permissions.
Important notifications are now more visible, supporting users in their daily work.
Dashboard Overview
In this video, we show how Conntac is evolving technical service, the role our new dashboard plays in that process, and what specifically is changing for users.
Additionally, the walkthrough Loom provides a hands-on overview of the most important areas and new features in the dashboard.
Many organizations still view take-up as a sales or marketing challenge. In reality, however, adoption is not driven by communication alone – it is the result of seamless processes across the entire customer journey.
How clear is the activation process for customers?
How quickly are initial obstacles resolved?
How well do service, communication, and digital tools work together?
Integrations
Scalability
Take-up is not driven by a single lever – it is the outcome of an interconnected system.
Whether you are looking for a concise summary, a quick video overview, or an in-depth article, you will find further content here regarding the new dashboard and the strategic development of Conntac.
New features and context summarized concisely.
The new dashboard explained in just a few minutes.
Insights into the platform strategy.
Updates on the development of Conntac.
