Solve problems in your home network, set up the router or make other administrative settings. The MyProvider app supports you quickly, easily and conveniently. From home or on the go with your smartphone.
The app automatically detects your problem and guides you with individual step-by-step instructions tailored to your situation. This will allow you to fix your Internet malfunction yourself from the comfort of your home and without waiting.
Set up routers and network-compatible devices in just a few minutes
Comprehensible and tried-and-tested bandwidth measurement
Customers solve complex technical issues and problems independently
Connect devices to the WiFi and share access data quickly
Configuring the router is child's play via an app
The central point of contact for all customer matters
First, download the MyProvider app and select your provider. You’re ready to go.
The various themes of the app can be accessed via the main menu.
Easily set up your home network yourself and fix problems without waiting.
Get easy step-by-step instructions until the problem is solved.
From unboxing the router to a working Internet connection.
Contact customer service via the app. Your analysis data will be transmitted for optimal consultation. (DSGVO compliant).
With the MyProvider app, you have a central contact point for all topics. From initial set-up to fault clearance to the customer center.
The use of the MyProviderApp is free of charge.
The MyProvider app is specially designed for a situation where there is no internet connection.
The MyProvider app is currently only available for Android and iOS operating systems.
Your provider is not yet included? Let us know which provider you are contracted with and we will contact them.
