Buscando cumplir con las necesidades actuales de una experiencia holística y digital y ofrecer a los clientes una amplia gama de opciones de contacto, las empresas se enfrentan a un desafío sin precedentes. El reto consiste en crear una experiencia para el cliente que...
Apoyar a sus clientes de la mejor manera posible y ayudarlos con sus problemas ha sido siempre una parte fundamental de todo empresariado exitoso. En ese proceso, los correos electrónicos y el teléfono siguen siendo instrumentos predominantes hasta hoy. Sin embargo,...
El autoservicio se encuentra hoy día en todos los ámbitos de la vida cotidiana, aunque a menudo ya no lo reconozcamos como tal, porque muchos servicios simplemente han desaparecido y el «hágalo usted mismo» se ha convertido en norma para los consumidores. Hoy, por...
About Author
Benjamin Wöhrl
Experto en funcionalidad y entusiasta del diseño con visión de conjunto. Siempre en busca de nuevos talentos.
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