Conntac Self Service Solution



  • Customer-
    oriented

  • Centralized
    Portal

  • Customer
    Support

  • Individual
    Branding

Satisfied Customers -
Self Service for Home Networks.

We're fed up with internet connection problems. Thanks to us, long waiting times in hotlines and lengthy support scripts are a thing of the past. Our solution can help your customers fix their internet connections - around the clock, intuitively, and automatically.

Give your customers a centralized portal with a well-thought-out customer journey: from first-time router setup to troubleshooting to support contact.


Conntac Feature Router

First-time setup
assistance

Conntac Feature Chat

Automatic
diagnosis

Conntac Feature Kundendaten

Automatic
solutions

Conntac Feature Analyse

Wireless
setup

Conntac Feature Router

Ticket
status

Conntac Feature Router

Outage
radar

Understand your customers better.
Give more specific assistance.

With our self-service tools, you will have a strong partner at your side. Continuously improve your customer experience and automate support processes based on comprehensive reports. Feed new insights back into your existing processes and profit twice.

Schedule an appointment to learn more about the possibilities for integration.

SCHEDULE AN APPOINTMENT
Conntac Management Dashboard

Reduce costs by up to 75% with Conntac.

The Conntac Self Service Solution can reduce call center activity considerably, but also helps understand customers' problems better and solve them faster. This gives you more time to solve problems and shortens the waiting queue.

Learn more about possible cost reductions.

In a webinar or workshop, we can discuss your situation and find the best value for you and your customers.

Interested?

Schedule an appointment for a personal consultation.

SCHEDULE AN APPOINTMENT

Minimal integration.
Short training times.


Our Conntac Self Service Solution requires minimal integration effort: no modification of routers or CRM systems is necessary. Our solution can be integrated in your existing processes and requires only a short training program. Our comprehensive product portfolio helps your employees every day and allows them to focus on solving real problems.

The following package of our products can help you on your way towards a self-service company.


Conntac Self Service App

Conntac
Self Service App


Control your home network.
Intuitive and interactive instructions allowing customers to solve their own network problems.


LEARN MORE
Conntac Agent Dashboard

Conntac
Agent Dashboard


Not all problems can be solved from within our app. The Conntac Agent Dashboard allows you to provide fast and specific support to these customers.

LEARN MORE

Try it yourself. Register now for our product demo.


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Conntac integrations

You want to integrate the Conntac Self Service Solution
with your existing infrastructure?


Let our experts advise you. Our wide experience with project management is at your service to find the optimal solution for your use case.


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You're from a different industry?
No Problem.

The Conntac Self Service Solution can easily be adapted to other industries. For example, mercantile problems — like explaining bills and frequently asked questions — can also be mapped in an elegant and intuitive way.

Contact us to discuss your particular use case.


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