Conntac Self Service App


  • Conntac Icon Branding

    Individual
    Branding

  • Conntac Icon Router Support

    Router
    Support

  • Conntac Icon integration

    Standalone/
    Integrated

  • Conntac Icon UX/UI

    Intuitive
    Experience

Solve problems before personal support becomes necessary


The Conntac App helps customers answer questions and solve problems with their internet connection by themselves, without needing to contact their provider. We combine network measurements and intuitive dialogues and instructions to enable users to help themselves.

Conntac Self Service App Analyse

Analysis


Automatic Detection of Problems
No Wait Times
Relevant Instructions

Conntac Self Service App Interaktive Hilfe

Interactive Help


Simple Instructions
Intelligent Questions
Automatic Solutions

Conntac Self Service App Kontaktaufnahme

Contact


Contact customer support from within the app
Transmit relevant analyses to speed up the process

Product Extensions.

Extend the Conntac Self Service App with further functionality.


Conntac Feature Icon Chat

Modern Communication Channels

Chat, Call-Back, Phone and E-Mail to support with relevant details

Conntac Feature Icon Analyse

Analysis of Support Processes

Reports, Statistics, and individual consulting for process optimization

Conntac Feature Icon Router

First-time Setup

Setup and configuration of (new) routers directly inside the App

Conntac Feature Icon Meldungen

Outage Alerts and Customer Notifications

Current and regional information and a direct channel to your customers



Take a Look.

Our Solution in use by O2.

The Conntac Self Service Solution is already in use by Telefónica Germany GmbH & Co. OHG. The O2  DSL Help App developed by Conntac shows how a dedicated self-service solution can round off a palette of support options.


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o2 DSL Hilfe App

Strong Partners.
Minimal Integration.

Combine the Conntac Self Service App with the Conntac Agent Dashboard and boost your productivity.


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Conntac Self Service Solution
Conntac integration

You want to integrate the Conntac Self Service App
with your existing customer portal?


Let our experts advise you. Our wide experience with project management is at your service to find the optimal solution for your use case.


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