Innovative customer support for
Internet Service Providers.
The Conntac app supports customers with problems and questions revolving around their Internet access without having to call the Internet Service Provider. We combine network measurements with easy to comprehend questions and guides to enable the customer to fix common problems in the home network.
of your home network.
Conntac enables customers of Internet Service Providers to analyze and solve problems with their Internet access on their own.
The results of a measurement determines whether or not additional measurements are necessary or if the customer needs to provide additional information to pinpoint the problem. Given the measurement results and the user input, suitable steps to resolve the problem can be offered to the customer.
The goal is to provide customers with the means to help themselves using comprehensible instructions and images. This way costly personal assistance can be avoided.
In case a problem cannot be fixed locally, the app can be used to contact the customer support. Thanks to the Conntac app, the support agent has all the information available about what the customer has already done to solve the problem and what the measurements show. With this information at hand, the customer does not need to reiterate theses steps, the agent has a better understanding of the problem and the problem can therefore be solved faster.