Augsburg, 02. April 2019. Since January, the Conntac Self-Service Solution extends the service offering of M-net Telekommunikations GmbH, the leading provider of fibre-based internet connections in Bavaria. The mobile app, that is part of this solutions was developed for both Android and iOS and is available for free in both app stores respectively. The solution supports customers of M-net 24/7: be it troubleshooting the internet connection or quickly getting in touch with the support center.
„We are excited about the fact that we could convince M-net, a strong partner from our own region, about the benefits of the Conntac Self-Service Solution. The close and productive collaboration allowed us to introduce it in record time.”, says Dr. Michael Faath, one of Conntac’s CEOs. New functions and extensions to the currently deployed solution are already on the road map. Soon, the app will be able to let the user configure the router and M-net will be able to send incident notifications to customers. The release of the M-net hilft app is therefore only the beginning, as Benjamin Wöhrl, Conntac’s other CEO puts it: “The analysis of the first weeks already shows that a majority of all customer issues can be handled inside the app and contact to the service hotline becomes unnecessary. Still, we work hard to make the customer experience even better and more intuitive.”
From M-net’s point of view, the collaboration was already a great success. Christian Biermann, Head of Customer Service at M-net explains: “Our goal is to make our customers happy – in oder to achieve this, we set high standards for ourselves but also for our partners, and Conntac has fulfilled these fully from day one. The excitement of the team for their own product in combination with the strong will to successfully improve both product and company have instantly convinced us. The implementation phase was characterized by an absolute reliability regarding the things that were previously agreed upon, quick implementation and deployment, a healthy pragmatism and mutual trust. Under these circumstances, the on-schedule launch of the M-net hilft app was the logical result.”. Markus Niedermeier, Head of Service and Operations at M-net, stresses the technical implementation: “The collaboration was particularly congenial when technical details needed to be discussed. In a very short time frame, the integration depth necessary for our customers to receive something useful was achieved.”
Conntac is currently growing. In the new office space in the Digitales Zentrum Schwaben (DZ.s) the 12 people strong team concentrates on the extension of the Self-Service Solution. Apart from on-going conversations with national Internet Service Providers, also providers outside of Germany are currently being approached.
M-net is the leading regional provider of fibre-optic network connectivity in Bavaria and offers Internet, phone, HD-TV and mobile services for both residential and business customers. Even Germany-wide, M-net Telekommunikations GmbH ist one of the fastest growing providers and a true pioneer when it comes to the use of future-proof fibre-optic technologies. Additionally, the company, which was founded in 1996, is known for its individual customer service and regional engagement. M-net supplies large parts of Bavaria, Ulm and the Hessian Main-Kinzig district with high speed network connectivity. M-net is backed by the municipal utilities of Munich and Augsburg, Allgäuer Überlandwerk, N-ERGIE, infra fürth and the municipal utility of Erlangen. M-net operates about 450000 business and residential network connections, employs around 850 people and had a revenue of around 244 million in its fiscal year 2017. More information can be found at www.m-net.de/ueber-m-net
Press contact M-net
M-net Telekommunikations GmbH
089 / 45200-8682
Images (all rights reserved Conntac GmbH)
M-net hilft app
Portrait Dr. Michael Faath, CEO (all rights reserved: Conntac GmbH)
Portrait Benjamin Wöhrl, CEO (all rights reserved: Conntac GmbH)
Conntac logo SVG